I needed a new battery for my car. The sales man was very helpful with helping me pick out the correct battery for my older van. I did not want to spend too much money but wanted a reliable battery. I was given a appt. for the next day . When I went to the store for my appt, they could not find it. The salesman remembered our conservation and made sure I had my appt. It was done in the promised amount of time and I was given coupons to use while I waited. The car mat had some grease on it from the installer and the salesman quickly went to get a cleaner and cleaned my car mat himself. The battery is working great and I would go back to sears for my car needs again. Thank you .
Never got it. Stopped by but kept missing the hours so went to a competitor and bought a battery. Canceled the order which doesn't appear to have been done YET so filed with the credit card company to force them to refund. Being in the store (auto closes at 6) and asking for help is a challenge. Demoralized employees marking time.
I am going to report to BBB for your irresponsibility
Always a great value for what you get.
I got the email to confirm my order is ready to pick up at Sears Pasadena Auto Center. But they told me it was out of stock when I got there. So I had to drive there twice in order to get my battery.