Battery died, they helped me out in a jiffy. No over selling, just what I needed.
We purchased a DieHard Gold Battery for our 2005 Pontiac Bonneville GXP in 2010. within 6 months of the installation we began having problems with the battery. Finally, in November of 2011, we were able to set it up, so that the car would be brought into SEARS with a dead battery (silly us, getting it jumped every time it died). After fighting with them, they replaced the battery without any additional charges (we had already paid for a test previously, only for them to tell me it was fine because the aforementioned jumpstarts) The replacement battery was working fine until about six months in, when it started dying on us again. We have had it jumpstarted every time, because of the inconvenience of the situation (it does you no good to have a battery tested once it has been jumpstarted) and it is dead again this morning. Now I understand that it has been replaced once already, but what good is that to me, when the replacement is not functioning properly? There is a problem with this type of battery as it relates to this type of car. This is an unusual type of vehicle that places demands on a battery. My own feeling, is that SEARS/ DieHard, needs to change the recommendations for this vehicle to a different battery that can hold up to the power demands of a GXP car. At no point has this car ever sat for more than five days, and that is not long enough to kill a battery. The replacement battery was in the car for ages before it died. I am really angry and displeased that this has happened, and I feel like anyone else out there that has a high performance/ luxury vehicle should know that Diehard Gold, is not going to cut it, under the hood (or in my case, the back seat)
Battery lasted five months in my 1997 Cadillac Eldorado. Over the Thanksgiving week it went completely dead three times. Customer service on the phone is awful. Put up with antics of this battery for three weeks because Sears didnt have a replacement in stock. Got fed up and took the battery back to Sears and demanded a refund. They said they couldnt, I would have to take replacement from them. They didnt have the battery in stock and the closest store that had one was fifty miles away. I would have to drive there for an exchange. I needed my car NOW! A family member was in the hospital. I stood my ground and they gave in and gave me a full refund. Ibought an Interstate battery and it is performing great. Cost a lot more but, worth it. No more Die Hards for me.
Sears Auto Center was one of the few places that actually had a battery in stock that would fit my vehicle. I have Diehard batteries in my other vehicles and have been very happy with them.