Most of us customers take the star off just because of the shipping and other customer service issue that has nothing to do with product itself in terms of quality or standard. I did not have any delivery or other issues related to this order! I will write only about the item. This is the ONLY sturdy, solid wooden chairs I bought in in many years! The design and color is the same on the image but I hope Sears will gonna add more images to help us doing the online purchase right. This is an imported chair of a SET of 2. Sears should change the description for this chair to add that the package contains a set of two ready to assemble chairs. It is well made in Vietnam. And at the the price it is definitely a BARGAIN! It took around an hour to set 4 chairs assembled all by me.The instruction on how to assemble is quite concise and clear enough. I am very happy with the quality and look of the chair. It definitely made my dining room experience more palatable!!
Once the chairs finally came, they were great. Easy to put together and exceptional quality for the price. However, don't count on these coming in time for a specific event. They arrived after three weeks and hours of calls to Sears remote call center. No tracking information was ever available and at one point they told me they were lost. When I asked for a refund they told me that would take 72 hrs to review. They finally arrived the next day. Also be aware that these come in pairs.