I had trouble ordering this 50ft. Outdoor Extension Cord online. I was offered ************* after I placed my original order, and somehow my original order was not canceled. So I had two separate orders for the same 50ft. Extension Cords. When I called the Sears Customer Service help phone # and I explained this issue to the representative and I got the second order for free, because of the trouble I encountered, with this misunderstanding. I want to express my gratitude to whomever granted me with getting the 2nd order for free. Thank you very much.