This is a great futon, especially for the price. Get the 8" mattress for better support. I use this futon almost everyday as my couch. I've had multiple friends visit and sleep on it without any problems. If you weigh a little more (250 +), I recommend laying a blanket on top of the mattress to cushion from the springs but most people don't even feel the springs. I'd recommend to anyone looking for a reliable futon.
The first box that was brought out for me to take out of the store was so badly damaged that I rejected it and asked for another. The clerk understood and cheerfully found the best of the boxes - all were damaged. I then brought the box to my daughter's dorm to assemble for her. After 20 minutes of unpacking and laying out the parts I realized that the main bag of hardware (nuts and bolts) was missing! Very very frustrating. So, as directed in the manual, I called the company. After 23 minutes on hold waiting "for the next agent who would be with me shortly" a lovely lady answered and apologized and said she'd UPS the parts. "Please plan on 10-14 days." What a mess. So, with parts scattered around the room I went back to the store to try and convince the staff to give me a bag from another box. To my great surprise they had found the hardware in the stockroom. Great! Unfortunately, and this is the real complaint with the product, I was missing 1 large bolt, 1 short bolt, 6 washers and 2 nuts (no jokes please). Each one an assembly stopper. Really - what type of quality controls does this company use?! After a 1 hour round trip to a hardware store I was able to cobble together parts to complete the futon. Ultimately, this 45 minute assembly took 3.5 hours. Do yourself a favor and do not buy from this manufacturer.
Ordered the item on the 13th and I do not have a confirmation email saying the item is ready...
We were looking for an inexpensive model & my wife suggested this one. We brought it home (the box is heavy!) and I had it assembled in minutes. It turned out to be quite comfortable as a sofa and very serviceable as an occasional bed. My mother-in-law saw it, sat on it, and liked it so much that she bought one for her apartment. We added a futon cover and some accent pillows and it's actually quite attractive. In fact my son & daughter-in-law may have even bought this, too, after seeing ours.
Comfortable and fits our needs but you have to take the cushion off to fold it back up. Otherwise, it's a decent futon for the money. The "showroom" model in the store was already broken, we've had two for a few months, should be interesting to see how long they last.
Packaged very well, easily assembled, very strong and comfortable. , ordering and picking up at store was an easy process.