Our kids LOVE their trampoline! The only downside the foam noodles for the poles have started to disintegrate and it came with a broken strap. (I didn't try and get a replacement when we first set it up)
Just got trampoline together and have been using for about a week. So far this has been a great product for the money. Was easier to put together than I had planned for and is very large! At this time I would recommend this product to friends and quick shipping made this an even better purchase. There is no phone support. I never got a call back after several calls but found answers to my questions on YouTube. Directions are vague very vague but again took about 3.5 hours to put together with the two of us never doing this before.
Very good quality product and very easy to assemble.