At first glance the set looks nice, however after less than three months the black cushions faded to a very pale dove grey. In addition the rattan on the table top completely disintegrated, leaving a big hole under the glass. I am guessing that the sun was too much for the poor quality and caused the rattan to become brittle and fall apart. I contacted the supplier and was informed that because it was more than 30 days, they would do nothing. Nothing - for a set advertised as offering years of service and not even 90 days old! I am surprised that Sears even allows this company to advertise on their site. I mistakenly assumed that it would be Sears quality but boy was I wrong. Huge mistake. DO NOT BUY.
I purchased this item online on April 25. Finally after multiple conversations with the vendor and Sears we have it "resolved" in July. The vendor shipped all their boxes in the original packaging and the glass table top was shattered into a million pieces, BOTH times they sent the box. At this point we're counting our loss and just living with this furniture that is great for my 7 year old grandson, because it definitely is not made for adults.
I ordered these online and they came in really quickly. They arrived in 3 boxes. Assembly was more difficult than it had to be. The assembly allen wrench was getting rounded by the time I got to the last piece. Overall, the quality is great. These do sit lower to the ground, but that is what I was looking for.
Received this product in bad shape. Lots of Broken pieces. I called to get a return and was told I would get an email in a couple of days telling me when UPS will pick it up. Not sure why it takes two days to do that but now my refund is delayed two days. This morning I get an email saying they need three additional days to do a research, really what is there to research? I did take pictures and offered to email them but said they weren’t needed so I guess they need to do research without them. So now my refund is delayed an additional 3days!!! Went through the Harvey hurricane and my house was pretty much destroyed. Been rebuilding and I am ready to replace items. I have ordered a lot online. Of all the places I have ordered from, this is the worst return system!! Would NOT recommend!!