Toasts crispy instead of hard.
For the past month I've used and loved this toaster. I love the color, it matches my kitchen decor, and it's wide enough for bagels. Today I tried to use it, and when I pushed the lever down, it popped back up again; none of the lights went on either. It will work if I hold the lever down, but who wants to do that. So, now I'm on the hunt for another red toaster - will probably try a Kenmore, even tho it's more expensive. I have a toaster from when I was a kid - it's older than me - it's 70 yrs old and still works - but it doesn't accommodate bagels, and it's not red. They just don't make things the way they used to!!!
I have always been a Hamilton Beach product fan; reliable and quality performance :)