Your points are right here!
- You can find all of your Shop
Your Way information such as your
past transactions, points earned, redeemed, expired etc. by clicking your name on the
top corner of the screen.
If you are unable to
view your membership information, you will need to activate your account- Click on your name located in the upper right-hand corner of the page,then click on Join
or Activate. In the pop-up window, you will need to enter your Member
My account shows the wrong amount of Points. What should I do?
If you bought something at a participating store and the Points
don't show up, click on the your username at the upper right corner of the screen, and then click on My Points from the left menu to display
all of your most recent store purchases.
The amount of points in your account is incorrect? Please contact
the Member Care Center at email@example.com, or by phone at
Retrieving Missing Points
- Points are updated on a weekly basis and usually take 7 – 10 days
to appear online or at the register.
- If it’s been more than 10
days and you still haven’t received your points, you may contact us at 1.800.991.8708
or email us at firstname.lastname@example.org
If you recently bought something at a Sears or
and didn't use your account to get Points for it, there is
an easy fix – you can still get them!
- For purchases made at mygofer, Sears Auto Centers, Sears Home Services, Sears Grand, Sears Essentials, Sears Hardware, Sears Authorized Hometown Stores and Sears Outlet, Sears.com or Kmart.com, please call Customer Service at 1.800.991.8708 to add these transactions to your account.
*Please note that not all items purchased qualify for Points. See Terms and Conditions for details.
How do I redeem Points Online?
- In order to redeem your
points online, proceed to checkout or go to your Cart.
If you have signed in, on the top
of your Cart page, you will see your points information
- If you
choose to checkout as a guest, on the Payment page, you may enter your Member
Number (if it’s not already there) and your PIN number to redeem your points.
Please note: Some of the items are not eligible for points redemption (you
may visit our Program Terms and Conditions
page for a full
If the items are not
eligible for points redemption, you will not be able to use your points towards
I have Points/Surprise Points. Why does it show that I have 0 points when I proceed to checkout?
Some of the items are not eligible for Points redemption. If
the items are not eligible for points redemption, you will not be able to use
your points towards your purchase.
- You may also visit our help pages
and learn how to find eligible products for Points redemption.
On which products can I redeem points?
You may visit our Redeem-Points page and explore all the products that
available for points redemption, or search for the product you are interested in and use the Redeem Points filter located on the left menu (as shown on the image below) .The products you will see are products you can purchase using your points.
How do I redeem Points In-Store?
- During checkout at participating stores, provide your Member number, email address, or phone number at checkout. Your Points will be automatically added to your account.
- Tell the associate how many Points you would like applied to your purchase. You can redeem some or all.
- 1,000 Points = $1.00
- Enter your Shop Your Way PIN on the key pad.
I made a return, should I get my Surprise Points back?
If you return a purchase you made with
Surprise Points, you will only receive the amount back which you
actually redeemed from your Shop Your Way account, not the redemption
amount as well as the Surprise Points.
Surprise Points are similar to
"money off coupons." If you return something which you purchased
with a $1 off coupon, as an example, you will not receive the
$1 back in your refund amount.
If your Surprise Point offer is still valid, the
offer may be used again. As an example, if you redeemed 1,000 of your
Points, which triggered a $5 Surprise Point offer, $6 would be taken off your
original purchase price. When you return that item, you will only receive the
1,000 Points you redeemed as your refund.
I made a return, should I get my points back?
If you used points from your
"current balance" (base or bonus) to pay for the item that
is returned, you should receive the points back to your account.
points used had been bonus points with a limited redemption timeframe (i.e. 90
days), the points that are refunded to you may reflect that same redemption
timeframe (i.e. 90 days).
Any transaction (purchase or return) can
take up to 30 days to post to your account. However, most in-store returns (of
an in-store purchase) post the same day and most returns of online orders
will post within 7-10 days.