Retrieving Missing Points
- Points are updated on a weekly basis and usually take 7 – 10 days
to appear online or at the register.
- If it’s been more than 10
days and you still haven’t received your points, you may contact us at 1.800.991.8708
or email us at firstname.lastname@example.org
If you recently bought something at a Sears or
and didn't use your account to get Points for it, there is
an easy fix – you can still get them!
- For purchases made at mygofer, Sears Auto Centers, Sears Home Services, Sears Grand, Sears Essentials, Sears Hardware, Sears Authorized Hometown Stores and Sears Outlet, Sears.com or Kmart.com, please call Customer Service at 1.800.991.8708 to add these transactions to your account.
*Please note that not all items purchased qualify for Points. See Terms and Conditions for details.
Points are Shop Your Way currency. You earn at least 10 “Base” Points for every $1.00 spent in stores or online at Sears, Kmart, Lands' End, The Great Indoors, and MyGofer. 1,000 points equals $1 in value. Whenever you shop, you keep earning new Points. The more you shop, the more Points you'll earn.
Points expire one year after they are earned. You will be notified when they are about to expire.
You can find all of your Shop Your Way points information in the Account History page. You can also access your Account History page by clicking on your username at the
upper right-hand corner of the page and then on “My Orders” from the left menu
Please note that it may take up to 7 days after a purchase for points to appear in your account.
About Surprise Points
Surprise Points are our
way of saying thanks for being a loyal Shop Your Way member!
These points often
have their own requirements, like a minimum purchase, a quick expiration date
or a certain category of items for you to redeem them on.
For more information and
purchase requirements (qualifying items) visit HERE
How long are Points valid?
Points expire one year after they are earned, so don't hesitate to redeem them.
Also, you will be notified when they are about to expire.
How are Points calculated?
Members earn 10 Points or more for every $1.00 spent on qualified purchases.
Do all my purchases count towards earning Points?
Most items count towards earning Points, but not all.
Items that do not earn Points include: lottery tickets, food from the eatery, licenses, concessions, tobacco, alcohol, firearms, gift cards, postage, bill payments, credit card payments, gasoline, Western Union, prior layaway purchases, purchases for which Points were redeemed, ServiceLive and Sears Hearing Aids, Portrait Studios or any other licensed business, charges for installation, delivery charges, shipping charges, extended warranties, protection agreements, Sears or Kmart auctions on eBay, and taxes and fees.
To learn more, check out our Program Terms and Conditions for complete details.
How can I check to see if I have any Points?
If you are signed into
your Shop Your Way account, click on the icon of your user in the upper
right corner. On the pop-out tab you can see your current Point balance.
How do I start earning Shop Your Way Points? Do I have to activate my account?
Sears cardholders with Citibank-issued cards can earn Points from Shop Your Way once the Shop Your Way Membership is activatedhere
You must activate the Membership to earn and redeem Points and become a Bonus Member.
Can I earn Shop Your Way Points for earning a badge on a MySears or MyKmart community account before I was a member?
Of course! As long as you earned a badge level of Contributor's Circle or higher within the same calendar year, you're good to go.
I have a MySears or MyKmart account. How do I transfer MyCommunity Points to my Shop Your Way account?
Enter your Shop Your Way Member number when you log in to your MySears, MyKmart, or MyCommunity profile. From here you will be directed of how to transfer your MyCommunity Points.