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Ordering & Shipping

I have an issue \ question about my order

You may also contact Sears customer care center at  1-888-204-4019 (7:30 AM-10 PM CST, 7 days a week, except for certain holidays)

- For a repair or at home service from Sears, please call 1.800.4MY.HOME (800.469.4663) 

-  If you have a question about the Sears credit card, please call 1.800.917.7700

-  For product installation questions, please contact us at 1.800.888.463.7924

-  If you have questions regarding parts or wish to order parts, please contact us at 1.800.366.PART (7278) 

You may also contact Kmart customer care center at 1-888-697-7125 (7:30 AM-10 PM CST, 7 days a week, except for certain holidays)

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How does the preorder process work?

Preordering allows you to order an item before it becomes available in stores. When the item becomes available, it’s automatically shipped to you and may arrive on, or up to several days from its release date.

Note: preorder quantities are limited. If current pre-order quantities are sold out, just click the “email me when more arrives” button so you’ll know when to place an order.

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Will my credit card be charged for my preorder?

If you use a credit card as payment, the preorder amount will not be charged until the item is shipped.

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Can I use a gift card for a preorder as payment?

At this time you cannot use gift cards as payment for preorders.

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What does the release date mean?

The release date is the date the publisher or manufacturer chooses to release the item and make it available in stores. Release dates are subject to change by the publisher or manufacturer and changes will be reflected on the website.

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Estimated Shipping and Tax Amounts

The $ amount displayed for shipping and taxes are estimated using the shipping location you provided (assuming a standard shipping method).

In the next steps of the checkout process, you will be able to enter an exact shipping address and select the desired shipping methods.

Before placing the order, you will see the final exact shipping and tax costs for your order.

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Free Shipping

Free Shipping on order over $59

Offer details: Applies to mailable products sold by Sears and Kmart on qualifying orders. Excludes Marketplace and delivery of large, heavy items and appliances. Orders need to meet the minimum for free shipping after points are applied to qualify. Additional exclusions apply. Please see offer details on qualifying product pages. Applies to items Sold by Sears AND Kmart. This promotion is not eligible with international orders. FREE Standard Shipping on qualifying orders applies to mailable items Sold by Sears AND Kmart. Excludes Agio brand, Food & Grocery, Compact Refrigerators, Fencing, Tires, Wheels, Lawn Mowers, Tractor Attachments, Pet Food, Pet Litter & Supplies, Pools and Accessories, Trampolines, Outdoor Playsets, Kids Outdoor Vehicles, Wagons, Easels, Art Desks, Kitchen and Housekeeping Playsets, Treadmills, Ellipticals, Pilates Machines, Home Gyms and Weight Sets, Rowers and Steppers, Inversion Tables, Exercise Bikes, Bikes and Accessories, Scooters, Backboards and Rims, Game Room Tables, Tents, Air Conditioners, select Tool items and Automotive Services. Offer applies to merchandise shipped via normal UPS ground service only (most items under 150 lbs). Offer does not extend to items purchased from, Sears Parts Direct, Sears licensed partner websites, digital services, Sears Presents, and Shop At Home catalogs. Free shipping value varies by ship to location. Items shipped via lowest cost or ground shipping method. Lowest cost and ground shipping methods only apply to orders shipped to the US continental 48 states, and the District of Columbia (does not apply to shipments to Alaska, Hawaii, Puerto Rico, Guam, Canada, Mexico, the U.S. Virgin Islands or to Military APO/FPO addresses). Products over 35lbs cannot be shipped to APO/FPO locations - all APO/FPO shipments are USPS. Estimated offer value ranges from $6.80 to $64. Offer excludes shipping costs on Oversized Shipping or In-Home Oversized Shipping Items.

Get FREE Shipping with a coupon
Occasionally, we offer FREE Shipping with a coupon code. To apply a coupon code to your order just enter the coupon code in the Apply Coupon Code area on the right side in your cart or during checkout.

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