Troubleshooting Points

Any points you have earned on a purchase from a Shop Your Way program will be deducted from your account if you return the merchandise from your purchase.

Some Rewards Partners may not allow returns. You should check each individual Rewards Partner’s return policy carefully prior to making a purchase.

If you used points from your "current balance" (base or bonus) to pay for the item that is returned, you should receive the points back to your account.

If the points used had been bonus points with a limited redemption timeframe (i.e. 90 days), the points that are refunded to you may reflect that same redemption timeframe (i.e. 90 days).

Any transaction (purchase or return) can take up to 30 days to post to your account. However, most in-store returns (of an in-store purchase) post the same day and most returns of online orders will post within 7-10 days. 

Points are updated on a weekly basis and usually take 7 – 10 days to appear online or at the register.

If it’s been more than 10 days and you still haven’t received your points, you may contact us at 1.800.991.8708

If you recently bought something at a Sears or Kmart store and didn't use your account to get Points for it, there is an easy fix – you can still get them!

Click here to fill out this form and retrieve your Points online!

For purchases made at mygofer, Sears Auto Centers, Sears Home Services, Sears Grand, Sears Essentials, Sears Hardware, Sears Authorized Hometown Stores and Sears Outlet, Sears.com or Kmart.com, please call Customer Service at 1.800.991.8708 to add these transactions to your account.

*Please note that not all items purchased qualify for Points. See Terms and Conditions for details.

In order to manage your points online, you must be logged in to Shop Your Way. Click HERE To log in or sign up! 

If you signed up for a Shop Your Way account in a store and would like create an account on syw.com, after you "Create an Account", You will be asked if you are an existing member. Click "yes" and you will need to provide the phone number you provided in store to activate your account. 

You may also contact the Shop Your Way membership service at info@shopyourway.com or at 1-800-991-8708. The line is open 8AM-11PM CST, 7 days a week, except for certain holidays.