I purchased a few items and redeemed my points. I had to return one item and the points were supposed to be credited to my account but were not. The crazy thing about this is they apportioned the amount of the points off each item, goofy amounts, such as $2.49 off this and $5.15 off another, on the four things I purchased. Just to be clear, ONLY use points on one thing or item when redeeming, at a time. Even if you have several items. Ring separately. Then you have to call the shop your way points people. They will tell you that the credit goes through on one area, but not through to shop your way rewards. Said they "think" the store doesn't do something right. Usually they credit the account right then on the phone and you can check your account and it should be credited. I've had this happen three times. After the first time, I ring things up separately. I also save my receipts.