After my two sons began playing ping pong this past summer, I purchased this table following extensive research. What set this table apart from others at this price range was the fact that the table top was one inch in thickness (which provides the best and most accurate ball bounce). Given that SEARS only sells this table, I called Joola prior to my purchase to learn more and they told me that the "Signature" model is specifically made for SEARS and is virtually their Tour 2500 table under a different name. After playing on the table for about 1 month, I remain blown away with the quality. On a negative side, the product did come with some minor flaws on the surface (the box was pristine when I picked it up so SEARS is not to blame for this). I have been working closely with customer service at Joola to rectify the situation and they have been nothing short of kind.
I bought this item when they ran a promotional sale for $299.99 and scheduled for delivery after 2 weeks, since it was a special occasion for us. The day before delivery I get an automated call asking me to call Sears customer service number as there is a difficulty with my delivery. I get redirected couple of times between customer service and online sales and eventually I am told that the manufacturer has stopped providing this product to Sears and hence they cannot honor my order. I check online and I see that the item is still being sold on Sears with $399 and can be bought. I was told to place the new order but the existing order for $299 will be cancelled. After dealing with couple of rude customer service reps who hung up on me when i wanted to speak to manager eventually I am redirected to sales who told me she can honor the price of $299 and place a new order. but the product will be delivered after 3 weeks since delivery has been booked for earlier days. No wonder Sears stores are closing with low sales(Very Bad customer service). Nothing against the product as I have not seen the product yet. Still on hold with the sales rep who is placing my order for last 40mins... NOTE: Hopefully the product makes up for this inconvenience
Excellent table at a great price! Bought this and dont regret one bit, wish it was a two piece design but for the price its excellent
The table is well made and very sturdy. Tabletop approximates an inch thick which makes for an exceptional playing surface—excellent ball bounce. Will need 2 people (adults) to assemble due to the table weight and assembly of undercarriage. Assembly time could take up to 2 hours. Assembly Instructions included with table are spot on...basically 8 steps and you’re ready to play. Never owned a Joola brand but would buy again and highly recommend. Purchased online at Sears.com for just under $300–Excellent Buy!!