We had been using a different cordless vacuum and had cleaned the floors with it not long before using the Kenmore vacuum and I was shocked at the amount of dirt the Kenmore picked up even thought we had just cleaned with the other brand. Floors even look way cleaner. Definitely happy with my purchase!
this was a pretty good little vacuum for quick pickups but after owning it only about a year the charge was getting less and less went to the point where I could only run it for about 2 minutes. Thought I might need a new battery. Tried everything to find one for it. Nothing offered by sears. Took the vacuum apart and it is made so that you cannot replace the battery. all the wires are made so it that you cannot take the little battery out. I guess the answer is that you just have to buy a new vacuum and throw out the one you have. They don't tell you that anywhere in the instructions or manual. Nothing about replacing battery. DONT BUY THIS UNLESS YOU WANT A THROW AWAY PRODUCT.
Small power nozzle doesn't work. Worst Customer Service Ever!!!!!!!!!!!!!!!! 12 phone calls NO HELP..... WOULD GIVE ZERO STARS IF POSSIBLE. No wonder they are going out of business
Christmas Gift for my Daughter. Small Power Nozzle doesn't work I have made 12 phone calls and no help!!!!!!!!!!!!!!!!!!! No wonder Sears is going out of business. They transferred me from one department to another NOTHING!!! Don't buy anything from Sears. I would give ZERO STARS IF POSSIBLE. Couldn't understand 1/2 of the people I talked to the other half had no clue.