I am very pleased with my new Kenmore washing machine. I have bought Kenmore's ONLY for 53 years now. I believe that says a LOT for their quality when I have stuck with them since 1967. My new one is energy efficient AND I LOVE the large capacity. Happy Again!

I bought a washing machine online on May 10. Its delivery date wasn't until June 15, I didn't realize that when I purchased it but I waited. For 3 days prior to June 15 I received emails and texts stating I would be receiving my washer on June 15. On June 14 at night I received a voice recording stating the washer is being delayed and to give Sears a call. I called and they told me it would be delivered June 19. Once again I got texts and emails 3 days in advance telling me I would receive my washer June 19. I received no call the night before but I did get emails saying I would receive my washer the next day. I logged on to Sears on June 19th and it said my washer was out for delivery, there were 4 deliveries ahead of me, estimated arrival at 9:49 AM. I waited all day and never received my washer or any phone call to reschedule. When I called Sears the first person disconnected me. When I called again I was told if they are not there by 7PM it was likely we would not get a delivery today. 7 PM came and went, I called back at 8PM and they said there would be no delivery and they didn't know why and that there was no update and I should call back on Monday. This is in outrageous. I called the next day June 20th they said they will reschedule for the 24 it was not in stock. The 24 came i called sears in the morning and asked if we would be getting a delivery because i can't wait again for nothing plus if they weren't coming i need to know because i have a place to be, they reassured me i was getting a delivery, they said they called the warehouse and it was coming. I waited all day and there was no delivery. I called on the 25 the customer service agent said she spoke with Libby in the warehouse and was told the washer was in the warehouse since June 15 but they were having problems with there system and the warehouse wasn't receiving the reschedule information so the washer was not being delivered. I was told Libby in the warehouse reschedule the delivery on her end because when customer service tried to reschedule it wasn't showing up on Libbys end. All that sound fishy so i asked for a supervisor and the supervisor confirmed yes we are getting a delivery on Monday the 28th of June. Today i called to see if in fact we were getting a delivery and was told no, the manufacture update said that they are not in stock. So first it was a computer problem but the washer was in the warehouse but now no that's not the case it's not in the warehouse it just not in stock yet. Well that was it, i told them i want the whole ordered cancelled. I told customer service i wanted the hoses cancelled the warranty plan the washer and hall away cancelled. I was assured it will be cancelled. I didn't believe a word of it because all sears has been doing is lying to me for over a month. So i logged into my Sears account and found out the customer service agent only cancelled the hoses and nothing else. I cancelled again. we will see.