Great Laundry Care
Control Your Load
If you are not used to a high-efficiency machine, you should read the instructions first! With my old (2001) washer, I would start the washer first, then put in detergent, then clothes. The washer would operate with the lid up in the fill/wash cycle. This method will not work with the 22242 model. The LAST thing you do is start the machine, because its auto-sensing adjusts the water level to your load, and if you have no load in the machine when you start it, I think it throws the sensors off. Also, it will not operate with the lid up, even during fill, and I would like to be able to watch the water fill and the wash cycle agitation.The first time I used the machine, I pushed the start before loading the machine, which was a mistake but easy to correct the next time. The low water level (which is supposedly normal) took some getting used to, but my load came out clean and fresh. I do not think the machine is excessively noisy; it is quieter than my old washer, so I am satisfied.
We bought this washer because of its brand reputation but sad to say its was a really bad mistake. The spin cycle on this washer is awful, I actually thought that the machine was going to explode. We bought one and returned it for the exact same thing thinking it was a defective product but no, the same issue happened with the other new one. I would not recommend this washer at all. Great products at Sears but stay away from this one. We did buy another washer but totally different brand.
This machine is basic and takes forever to wash the clothes but the savior is that it does have several wash options.
I would rate it a Zero if possible. I have had this washer for over two years and it has been the most frustrating appliance I've ever had!! It almost never will go thru a complete cycle on its own. I always have to rearrange the clothes and then do the rinse cycle and then rearrange the clothes and do the spin cycle - this is after we have leveled the machine and even when just whites are in the washer. I will never buy a Kenmore again. I am buying a new machine!
Made a loud screeching noise during the spin cycle. High-pitched squeal while the spin was accelerating. Called Sears to repair but I was told the repair would be $500 which is more than the purchase price. I was advised to rather just buy a new one. Called 2 more 3rd party appliance service companies and I was told the same thing.
This washing machine only lasted 2 years. It would cost over $600 to repair it.
Purchased this in March 2018 for one of our rentals. Single tenant so less than average usage of machine. 18 months later the gear box basically exploded so cost of repair is greater than what we paid initially. Spent 2 days on the phone with Kenmore and Sears being bounced from department to department and not one person could/would help. I understand the machine is out of warranty-but to have a catastrophic failure like that in 18 months? That is poor quality and trying to deal with their customer service is an epic waste of time. Clearly neither Kenmore/Sears will stand by their product and take ownership for an inherently flawed machine. I own several rentals and will NEVER spend a penny on Kenmore or at Sears ever again. Poor quality + horrible customer support.