Mix it Up
Gentle On Your Fabrics
Bring on the Bulky Stuff
I'm glad that I didn't pay attention to the negative reviews. I was sad to say so long to my Kenmore 80 series washer which was over 22 years old and until recently, had performed like a champ. I'd been warned that I'd never be happy with an HE machine. Not true! This machine is amazing. It holds very large loads and uses much less water. It does a great job cleaning, as good or better than my old washer. It's much quieter and has a variety of cycles. I'm running shorter dryer loads because this washer has a very effective spin cycle. It also has a deep fill option which is useful for washing blankets and oversize loads. This washer is made by Whirlpool and they've been building good quality machines for many years. This is a solid washer, no lighter than my old one. Sears beat everyone else on price and delivery. Very happy with this purchase.
When I bought this machine in June of 2017, there was an error on the product description page – the description did not say it was an HE (high efficiency) machine. I also was unaware that Sears.com is a wholly separate company from Sears, which led to a host of almost comical, but in the end, incredibly frustrating experiences. Let’s begin with the machine, there are so many issues I’m going to number them for easier reading. 1. Over time the machine STINKS. Yes, you are thinking “this won’t happen because it’s a top-loader” but nooooo, the top-loaders have major STINK issues just as bad as the front-loaders, and Sears.com will tell you the warranty does not include smell issues. The stink started even with my following the directions – use detergent sparingly and put it in the bottom of the drum before you put the clothing in. By 6 months, the machine developed a nasty stink, and my tech told me it would cost $350 to take apart the machine and clean the plastic “pan” (really a plastic jug” in the bottom that never fully drained and was the source of the mildew smell. He recommended trying “Affresh” tablets and using them once a week. Great! Let’s spend an extra $2 a week on another fix, but I tried it and it worked, for a while. By the 10 month mark, the machine was stinking no matter how many times I used the Affresh tablets, and one week, I tried using 3 full boxes of Affresh, one load after the next (that’s $36 of Affresh). And it did NOTHING. I also leave the lid open whenever it’s not in use, that does nothing for it. So I have a machine that stinks, a useless warranty, and let’s talk about Sears.com service in number two. 2. I tried addressing the stink issue with Sears.com representatives. Turns out they are in the Philappines and after they told me that the warranty absolutely does not cover stink, they passed me from one rep to the next, 15 times over 3 hours, in the most comical way, I imagine they were all having a good laugh. There is no way to contact management and frankly, it’s insulting to a consumer. Sears.com will never again have my business and as the way they are doing business is wronging the consumer and killing their brand relationship. Even worse, it reflects badly on the brick and morter Sears as they share the same name. 3. It takes a really long time for a cycle to complete. It’s out of sync with my fast-paced lifestyle, and even the express cycle takes far too long. 4. You can choose between an “Auto fill” and a “Deep Fill”. Auto fill will not cover your clothes, it’s shocking how little water is in there. And Deep Fill goes all the way up to the top. There is no way to control how much water you want in the machine between these two settings. Horrible. 5. Deep Fill takes FOREVER to fill, because it still adds in water little by little instead of a full surge. Makes no sense at all – what were they thinking? See next review for Part 2.
Old Kenmore ran great for 25 years (for our family of 5) right up to the end of its service life and beyond. Discharge Pump went out and when I replaced the pump, I found that many parts were warn out and needed replacement. The old machine continued to run until our order for our new machine arrived. Look forward to another 25 years with this new one.
Great washer with multiple settings and a large drum
This washer conserves water to a fault! You can NOT pick the water level. Deep fill only means a little more than it senses necessary. Only the bulky/bedding setting has a decent water level.
I hate this machine; unless it was defective when purchased, it is one of the worse machines I've ever purchased. I do not recommend this machine if you want hassle free, clean laundry. You will not only waste laundry detergent and additives, you'll waste water and utilites.