I love this machine. I replaced an old Kenmore 4 years ago with another one that I HATED. I hate the lock feature and it was the longest wash cycle EVER! I had to buy this one even though the other one was working. Glad I did. Faster wash cycles, more functions and less water usage.
My wonderful old washer needed a part that was unavailable from Sears. If only I'd known what the new "energy efficient" washers were like, I'd kept it and shopped used washer stores for the part. Big mistake to let it go. There is nothing energy efficient about this new washer. I have to wash more loads a week, since there are two water levels, despite the misleading "auto" selection that implies water level will fit the amount & kinds of clothing washed, (1) too little with "auto" or (2) full with the "deep fill" selection. So more power used, no savings in water really, just spread out over multiple loads, and LOTS more of your energy sorting clothes and deciding how many articles you can get clean in the 6" of water you get on the "auto" water fill option. I ultimately learned how to open the lid to see if it needed more soap and how long it could remain open; how to be very careful using "drain and spin" - if load is out of balance the washer goes into earthquake mode, shakes and clangs to beat the band. It takes FOREVER to wash a load on deep fill because the input water pumping feature is anemic so it takes 15 minutes to fill on wash and rinse cycles. The agitator is a prop only , there is no agitation in the real sense, the bottom plate of the machine turns gently so clothes swish slowly in the water, accompanied by an irritating creaking noise. Luckily, my clothes never are really dirty so no worries about that, but anyone who has dirty or greasy clothes will have to devise a strategy on how to get their clothes clean. The one thing it does do well is spin, but the spin cycle also takes forever. The clothes are very ,very spun , though often also very wrinkled, so there is less time in the dryer. I miss my old Lady Kenmore. She was true lady and friend - I miss her every time I have to wash a load of laundry.
Do not buy this item it is pure junk and good luck with getting use using the warranty. Have had since march and it broke just 4 months later. Service man replaced the part 3 times and said there is not point its just the way its made. But to then get it replaced took getting the bbb involved.
This is a really nice washer. It is easy to use, cleans clothes well, and has a lot of different settings for different washes.
After 3 months of average use the washer motor burned out and will not agitate. Customer service has no available repair dates.
Can���t say much about the machine since I never got it but I will never make an appliance purchase with Sears ever again.
I purchased this machine with the help of a Sears Salesperson, paid for delivery, installation and haul away and they contracted out my delivery to a 3rd party who did not do installation or haul away. I refused the delivery. It was nightmare getting to their customer service. I wasted an entire day going back and forth with Sears. As an essential worker, I took off from work (and from clinical care) to be gone for this delivery. I ended up buying my machine from Loews. I recommend getting your appliance from an actual physical store because with these things happen, you are S.O.L.
I purchased this product 4 months ago and have had to have 2 service tech come out. My washer is still not working so I have a brand new non working washer! Sears will have another service tech out in week....If you want to save yourself a headache and having to be shuffled through customer service don't buy this product. Seriously wish I could give 0 stars. If you still decide to buy this but the extra warranty CAUSE YOU WILL NEED IT!!