I purchased this washer in spite of bad reviews. I'm glad I did as this is an excellent machine. I've found it to be more quiet than my previous high end washier. You have to learn the settings to avoid the problems others describe. Express cycle is perfect for most everything.. 30 minutes top to bottom & it's done. Please don't be dissuaded by the negative reviews. This machine covers clothes with water fully for auto fill (I've checked) & cleans great. Absolutely no complaints. The noises are indeed different than the old technology, but it's fine. Not loud at all. You just have to use this a few times instead of hating it without giving it a chance. I found the right settings for my family & love it. Cuts drying time down, too. I recommend this washing machine. I'm very pleased & if you'll give it a chance and find the right settings for you, I'm certain you'll like it too.
I just had this washer installed today and already I hate it. I thought because it has an agitator and a deep fill I would be able to use water and not wet air to wash my clothes. Alas I was wrong. You can use the deep fill option and wash your clothes with water but that is the only water level option other than the high efficiency, miniscule water, option. So I will be wasting tons of water and time washing anything other than a full load
I don’t recommend this washing machine or can I any longer recommend shopping at Sears. This machine fails at its primary purpose of washing laundry. Laundry on top never gets agitated and never gets washed. We returned it within 2 weeks, no damage to the Machine and returned in the original packaging. Still we were charged $67 after the refund. We returned it because it don’t wash laundry. Only answer we could get on the $67 charge was, check your receipt, we can do that.
I purchased this washer 3-1/2 months ago. A burning rubber smell came out of the drum while the machine was in use. I called the service center to make a warranty repair appointment. According to the representative: "the belt is bad." What a disappointment with Kenmore and Sears in general.
Out of all the washers I have had over the years this is by far my favorite. My previous washer was an HE that I hated. What I like so much about this one is that the settings allow me more control over the length of the wash cycle, the amount of water used, the soil levels, etc. The settings have all the choices I need without a lot that I would never use. I love being able to add items too. The clothes come out clean and the lighter soil levels allow for more gentle wash cycles. The tub is big enough to wash a comforter.
I love having the center agitator. We are outside all the time. It is a must in order to fully clean mud and grime. Love the large drum also.
We bought this washer to replace a Kenmore washer we had for 14.5 years. Though I am happy with this purchase, I am doubtful this machine will last as long. You MUST read the instruction manual. I was used to doing my laundry a certain way, and that had to change with the new machine.
When doing a load of laundry, you will put the detergent in the machine before putting the clothes in the machine. Once the clothes are in the machine, it will automatically detect the size of the load and select the water level for you. (This is what causes me to believe this machine will not last 14+ years.)
Before buying this machine, I had read all of the reviews. Yes, this machine makes different sounds than what I am accustomed to from a washer, but it is not loud, nor does it sound like it's breaking. Yes, this machine uses less water (and some reviewers felt the water level was not sufficient), but I am happy with this. I washed clothing, towels, and even a bulky comforter, and everything came out appropriately clean. The water was sufficient and all detergent was rinsed away.
The lid will lock during the spin and rinse cycles, which should not be a concern. No one should be adding laundry at these points. When a load first begins, there are no problems in lifting the lid to add additional laundry. Yes, the water will stop filling once the lid is opened, but this makes sense because the machine will now need to "reweigh" the size of the load and possibly adjust the water level.
One reviewer had noted that it's impossible to tell where in the wash cycle the machine was. The front of the machine has all of the phases of a cycle listed, and a button lights up under the appropriate phase to indicate where the machine is. True, you cannot tell if the rinse cycle has just begun or if it's near its end, but that doesn't really matter to me.
Overall, I'm happy with this machine. I may edit this review once I've owned it longer.