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Kenmore

Kenmore 31312 4.8 cu. ft. Top Load Washer w/ Built-In Water Faucet & Impeller - White

Item# 02631312000P | Model# 31312 | Added on June 22, 2020 |
Sold by Sears.com
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Description Specifications
4.8 CU. FT. CAPACITY is enough room for up to 19 towels in a single load  TRIPLE ACTION IMPELLER enables a deep, high-efficiency cleaning with 9 power spray jets and 3 unique wash basket motions  BUILT-IN FAUCET lets you pretreat or just add more water to your wash without the need for a sink  DEEP FILL option allows more water on select cycles for an even wash  DISPENSER DRAWER allows for detergent and fabric softener to be added at the right time in the cycle  LCD TOUCH SCREEN to select load and cycle options also shows time remaining and cycle status  GLASS LID allows transparency to see washer in action with hinges designed to close the lid gently and quietly  STAINLESS STEEL DRUM means long-lasting cleaning power for years  HIGH EFFICIENCY to reduce water and energy use  
This product is:
Energy Guide Rated
This product comes with:
Owner's Manual (1)Product Warranty
WARNING: California Residents - Proposition 65
Ratings & Reviews

Overall Rating:

Average
(13 Ratings)
  • 5 Stars
    (5)
  • 4 Stars
    (1)
  • 3 Stars
    (3)
  • 2 Stars
    (1)
  • 1 Star
    (3)
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Most Helpful Reviews:

Praise
By gte72texas
August 25th, 2020
Great Shopping Experience

Sears came through when the local big box stores couldn't. My washer failed...the local stores couldn't deliver this model for 2 months. Sears delivered and setup the washer in a week and a half. This is a very nice washer...I will purchase the matching Kenmore dryer next month. I am very pleased with this purchase...Delivery and Setup were a breeze.

27 found this review helpful
Criticism
By Charkelz
July 24th, 2021
customer services *****!

Problems started a month after delivery. Machine was very loud and did not seem to be running properly, 1st service call could not find anything wrong but said this washer is normally loud. Stuck it out another few months but noise got worse, service call in May still could not find anything wrong but changed out some parts. Same day after repairman left did some laundry washer got worse, louder , ( when I say loud my neighbors could hear it outside! it sounded like rocks and chains in the garbage disposal) would not completer cycles, and ruined clothes. Started writing everything down what it was doing and when, even took videos so I could show the next repairman. Now we are in June and a 3rd repairman comes out still could not find anything wrong showed him notes and videos but not good enough so just before he leaves it started making the awful noise. Now new parts are ordered( but he's not sure it will fix it) Parts not in stock and are on backorder, Asked Sears to exchange machine its obviously a Lemon. Sears said parts have to be backordered at least 30 days before they can replace. So now we've been without a washer since June 4, after 30 days and talking with several very unhelpful and rude not to mention lots of false information we're told a new washer will be delivered July 24 which has now been changed to Aug.5. Really Sears this is how you treat your loyal customers? We have always purchased our appliances at Sears in the store which that in itself has become difficult to find a salesperson that knows anything about the appliance. This might be a good washer, hopefully we will find out if we ever get a proper working one but I think its safe to say we are no longer Sears customers

3 found this review helpful
Reviewers may have received a benefit, like a sweepstakes entry or rewards program points, in exchange for writing a review.
Those benefits were not conditioned on the positive or negative content of the review.
TheRocketDog

Three delivered - all DOA

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Stay away from this one. Had no less than three delivered and ALL would not even power up. There is a definite problem with this model.

September 28th via sears.com
0 of 0 found this review helpful.
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Charkelz

customer services *****!

|

Problems started a month after delivery. Machine was very loud and did not seem to be running properly, 1st service call could not find anything wrong but said this washer is normally loud. Stuck it out another few months but noise got worse, service call in May still could not find anything wrong but changed out some parts. Same day after repairman left did some laundry washer got worse, louder ,
( when I say loud my neighbors could hear it outside! it sounded like rocks and chains in the garbage disposal) would not completer cycles, and ruined clothes. Started writing everything down what it was doing and when, even took videos so I could show the next repairman. Now we are in June and a 3rd repairman comes out still could not find anything wrong showed him notes and videos but not good enough so just before he leaves it started making the awful noise. Now new parts are ordered( but he's not sure it will fix it) Parts not in stock and are on backorder, Asked Sears to exchange machine its obviously a Lemon. Sears said parts have to be backordered at least 30 days before they can replace. So now we've been without a washer since June 4, after 30 days and talking with several very unhelpful and rude not to mention lots of false information we're told a new washer will be delivered July 24 which has now been changed to Aug.5. Really Sears this is how you treat your loyal customers? We have always purchased our appliances at Sears in the store which that in itself has become difficult to find a salesperson that knows anything about the appliance. This might be a good washer, hopefully we will find out if we ever get a proper working one but I think its safe to say we are no longer Sears customers

July 24th via sears.com
3 of 3 found this review helpful.
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searscom

Sears sucks

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Really like my washer but will NEVER order from Sears again. Really wish I would have just purchased from someone else.

April 10th via bv
2 of 3 found this review helpful.
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searscom

Slim and Sleek

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Doesn't have all the settings my "ancient" Kenmore had

March 27th via bv
1 of 2 found this review helpful.
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searscom

Happy in Texas

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Took me a day to get familiar with a modern machine, I come from a long line of agitator washing machines. This unit works great, the tub is way more larger than I expected. I find myself using smaller loads than larger loads, which is perfect for the HE function.

March 19th via bv
9 of 9 found this review helpful.
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