Took the cover off under my covered patio to fire up this grill on June 7, 2015. Flames shot up in the middle back, and almost no flames from the burner anywhere else on the cooking surface. the "stainless steel" burner is shot! I inspected the bottom and found the heat shield is paper thin, and already corroded through from drippings. Flames + non existent heat shield and propane tank do not mix. I called Sears and found out I was 1 month out of warranty at 13 months. The burner and shield are warranted longer, but you have to pay for a tech to come out and prove it is broken-$90, or you can buy a service contract for $100. All on a substandard item that has lasted 13 months undercover, and under a patio! Shame on Sears putting the Kenmore name on such a poor item, then trying to steal money from me to replace a warranty item! Don't get ripped off like I did-go to any other store and buy something else. Don't play into the service contract scam-$100 on a $199 grill? Items should be made to last.
I bought this a little over a week ago and love it. Can’t beat it for the price.
I am upset. I tried to get people at Sears to deliver and assemble this grill. I was told they wanted to stuff it in my car. I got somebody to assemble it for $50. It was missing pieces. I am now stuck with it. It is not put together will all pieces. It is dangerous and rickety. I do not have a box to return it! Now what? Can I return it? Can you send me a box to return it?