Took the cover off under my covered patio to fire up this grill on June 7, 2015. Flames shot up in the middle back, and almost no flames from the burner anywhere else on the cooking surface. the "stainless steel" burner is shot! I inspected the bottom and found the heat shield is paper thin, and already corroded through from drippings. Flames + non existent heat shield and propane tank do not mix. I called Sears and found out I was 1 month out of warranty at 13 months. The burner and shield are warranted longer, but you have to pay for a tech to come out and prove it is broken-$90, or you can buy a service contract for $100. All on a substandard item that has lasted 13 months undercover, and under a patio! Shame on Sears putting the Kenmore name on such a poor item, then trying to steal money from me to replace a warranty item! Don't get ripped off like I did-go to any other store and buy something else. Don't play into the service contract scam-$100 on a $199 grill? Items should be made to last.
good one worth for money
Got this at my local hometown Sears store when the one I ordered was delayed by rainy weather. They came through in a pinch Sears keeps impressing.
After 13 months of use the "stainless steel" burner is rusted through and has fallen to the bottom of the grill! I thought I'd be covered since the burners have a 5 year warranty. It is BOGUS. I called Sears and found you have to pay for a tech to come out and prove it is broken-$90, or you can buy a service contract for $100. All on a $200 grill that has lasted 13 months undercover. Don't believe the warranty, it's rigged not in your favor. Don't believe the Kenmore quality, it's not there.
I purchased this grill thinking the Kenmore name and warranty will keep me from buying another grill next year....WRONG! The burners and heat shields fell apart after about a year (like every other cheap grill I have purchased). I called to get new parts (it had a 10 year warranty) and they said I will have to pay for a technician to come out and verify what parts are needed- and I will have to PAY for the visit and Labor. Then he will order the parts and COME BACK for another visit (yep you pay for that one too) to install the parts. All in..... $180.00.... to fix my old grill I paid $199 for.....HAHAHAHA what a joke!
DO NOT BUY!
Very sturdy and quality made!