A lot of parts, so it's a little over-whellming when you first open the box. That feeling is compounded by the terrible instruction manual where I spent way too much time trying to decipher the parts and pictures displayed with a comprehensive word-discription lacking. Sadly, if all the parts were labeled (a few are), assembly would be a breeze. Great gas grill for the price but the assembly process is overly-time consuming, and it needn't be with a better user manual. For some, spending the $20 to have Sears assemble it could be a bargain!
The construction of the grill is very cheap. I actually paid a Sears Hometown store a fee to assemble the grill and its not square. I honestly don't think its possible with the flimsy materials. Second day I had the grill, a wheel popped off. The bracket that holds the wheel is attached to the frame with 6 tiny tack weld. They don't hold! I went cheap and this is what I get for doing so.
Item arrived with broken cooking grids. Called Sears to have the grids replaced and the first representative put me on hold for minutes, only to tell me afterwards that I needed to call another dept since the purchase was made online. The next rep demanded that I provide the part number for the item that was delivered broken. After I told them that I have no idea what the part number is, she supposedly looked it up and put in a request for a replacement. After long periods on hold she provides me with a part number that is clearly NOT the right part, as I looked it up on www.searspartsdirect.com. when I told her that is not the right one, she gave me another part number and that one is for a totally different thing. I do not understand how you can sell an item, deliver it broken and expect the customer to do all the research to find the correct part. After loosing faith that she would find the right part number, I requested to do an exchange of the entire grill (totally unnecessary), and she told me that she put in the request and I should get an email within 72 hrs informing me of the next steps. In the meantime, I am stuck with a broken grill, and still no date of when the replacement will be here. Totally unacceptable. Oh, and then she offers me a "free" home consultation visit. Are you kidding me? For what? So I can buy more stuff/services from you and go through this hassle again? Ummm, NO!!!