A lot of parts, so it's a little over-whellming when you first open the box. That feeling is compounded by the terrible instruction manual where I spent way too much time trying to decipher the parts and pictures displayed with a comprehensive word-discription lacking. Sadly, if all the parts were labeled (a few are), assembly would be a breeze. Great gas grill for the price but the assembly process is overly-time consuming, and it needn't be with a better user manual. For some, spending the $20 to have Sears assemble it could be a bargain!
The construction of the grill is very cheap. I actually paid a Sears Hometown store a fee to assemble the grill and its not square. I honestly don't think its possible with the flimsy materials. Second day I had the grill, a wheel popped off. The bracket that holds the wheel is attached to the frame with 6 tiny tack weld. They don't hold! I went cheap and this is what I get for doing so.
The bbq is missing parts. I had to call sears customer service to get the parts sent to me. Also, the curb side service was terrible! The associate had a terrible attitude!!!!
So I order the grill online and have to pay for delivery. They are not ble to deliver on time so they cancelled and needed a new delivery day and time where they dont follow the instructions of deliver after 5 o'clock and the which they didn't do now I still dont have a grill till now Saturday and it may or may not be assembled and this was after being on hold for 15 mins and the 10 mins and yes I timed it with my phone
I bought this grill thinking I was getting a good deal on a great product... I thought wrong. I ordered offline and drove to my nearest sears store to pick it up. Which was an hour away. I bring it home and try to build it. No screws. And no instructional manual. After spending an hour on the phone trying to see how to get what I needed. And after I spoke with 15 different people I finally found a onlinemanual. Then had to bring the picture of what screws I needed to my Lowe’s store down the road. After multiple trips are trying different screws the grill was almost complete.I get to the side burner to find out every hole required a different screw. Had to bring the side burner into Lowe’s and match different ones. Finally it’s built all thanks to Lowe’s. Where sears only gave attitude