Laundry Done the Right Way
Saves Time & Energy
I bought this and matching dryer 81182 due to the Consumer Reports recommendation. Love. Stacked them up. Took me a while to learn only 1 TBLS of detergent (HE of course) - or less for small load! Yes, I measure it. :-) You can do spin only by turning on and not selecting anything with the dial and then picking your spin speed. I often use the bulky option as it uses more water although it's not as efficient. As a newbie I still like to see some water in the bottom of the washer when it's cleaning. Bulky won't go above medium spin speed. So I'll wash with that and then take out items I'm drip drying and then do the spin only at high so less dryer time. I regularly do the extra rinse as well. Love that I can preselect that option. I had a 30 year old Kenmore washer which was still going strong when it outlasted the second dryer and I decided to get the stacked set. It was a bit sad to see it go but I love this new washer even more. Washes great. And now I can do the big comforter at home.
This washer does not drain properly. Clothes come out soaking wet. Sears home services came out 3 times to repair. The last time was to replace the pump. This did not work. This washer is not engineered to work with a drain above the washer so if you have a basement laundry room do not buy this product. It will not drain properly
Washer is quiet, doesn't shake the whole house unlike the one I had before. Very low vibration rocking this old house. Cleans nicely. I like all of the options it offers and the size is large enough for quilts - I don't have a comforter so can't comment on that.
Ordered online and it was a disaster. They lie to you when you call customer service. Charged for things I didn't need or want and didn't provide what I did need. Did not send me a receipt until after they showed up to deliver. Didn't give me erefund for items they charged me and didn't use and charged me for the new items and then charged me to come back and fix problem Sears created. No wonder Sears is in trouble, their customer service and fraud is unbelievable. GO SOMEWHERE ELSE
I have to give it 5 stars for the delivery guys, Walter & Michael. The were quick, professional, & courteous. I had to replace another kenmore elite washing machine which was very expensive. (had it 12 yrs.) . I got this much cheaper washing machine as I am selling my house. Its seems to work pretty well. Not as fancy as my last one. Wish it had an express wash. Not sure how long it will last but, I don't think 12 yrs. I had free delivery & installation. I paid $25 to remove old one and also had sears freecash points (saved me another $50) I guess time will tell how it holds up. Luckily, you get 30 days if a problem should arise. Overall, I am satisfied but only used it a few times.
Rated 5 for product. 0 for delivery. The delivery was horrible 1 person very rushed and grumpy left all the doors opens when left. Said he was done had me sign and walked out. Washer is out of balance. Delivery was rude. Upset his partner left on the second delivery left him. Not sure I'll order my fridge from sears.
This washer is perfect and Fun to use and I noticed someone had said that it took over 1 hr. to wash a load and of course it will take longer to wash a huge load and the wash time decreases to wash load. The higher spin cycle is awesome, but will be a little loud and I use " medium spin " and works fine. Clothes come out clean and almost dry. Cool !!!