Plenty of Storage
Stay Icy Cold
Designed for Your Convenience
Researched this product and this is the best price found. The shelves are glass which was a bonus. The shelves were wire at other stores that were selling this refrigerator.
I'm not sure I've ever reviewed a product before, but I want to make sure that NO ONE takes their chance on this unit. The fridge is a great size, but the freezer cannot stay cold. We had SIX service repair visits - the fan was replaced, the control board, the thermostat - most of the parts. Still couldn't keep under 10 degrees consistently. (would sometimes hover around 20 - not anywhere near the zero it should be) Items in the freezer are "squishy" - not frozen. On the last repair visit, I was told the condenser was "insufficient" and that it would have to be replaced. On a TWO MONTH OLD UNIT. And we were dealing with this issue from the get-go. Thankfully after explaining to customer service that it was going to cost around $300 for parts and several hours and a few hundred for labor (all at their cost, as it is still warranty, but I really didn't want to take off work at 7th time for this) - when the fridge on sale cost way less than that --- they agreed to exchange the unit. The new, exchanged fridge arrived last Thursday. Today, Monday, the freezer in the new unit is hovering around 10-12 degrees. I have three different thermometers that we use to check this - one being remote so we don't even have to open the door to let warm air in. Items in the freezer are still mushy and I guess I need to start the phone calls and service visit parade again - when I'm starting to think this is an issue with this model. So disappointed. I have owned other Kenmore appliances and loved them - but I'm guessing they were different brands than this one is under that Kenmore label.