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Kenmore

Kenmore 61202 21 cu. ft. Top-Freezer Refrigerator - White

Item# 04661202000P | Model# 61202 | Added on November 17, 2017 |
Sold by Sears.com
Kenmore 61202 21 cu. ft. Top-Freezer Refrigerator - White
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Description Specifications
21 CU. FT. CAPACITY offers plenty of space to store fresh foods  GLASS SHELVES are easy to clean  LONG-LASTING LED LIGHTING is energy efficient  GARAGE-READY FRIDGE can be placed in an area that gets as cold as 39º with no additional adaptors  BOTTOM MOUNT CRISPER DRAWERS keep produce fresh and crisp  FROST-FREE FEEZER prevents freezer burn  
This product is:
Energy Guide Rated
This product comes with:
Owner's Manual (1)
Ratings & Reviews

Overall Rating:

Average
(83 Ratings)
  • 5 Stars
    (32)
  • 4 Stars
    (5)
  • 3 Stars
    (6)
  • 2 Stars
    (3)
  • 1 Star
    (37)
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Most Helpful Reviews:

Praise
By extrafridge
September 19th, 2018
Garage Use

I bought this fridge for two reasons.... 1) I always run out of room in my regular fridge for both items that I need to keep cold and items that need to be kept frozen. 2) I am about to do a renovation to my home which includes the kitchen. So yes, this unit does make a humming noise, but it is in my garage. And yes there is not light in the freeze section nor an icemaker, but it has a huge amount of space in both the top and bottom sections, and that is what I needed to purchase. The price was a bonus.

59 found this review helpful
Criticism
By Family0f5
December 7th, 2018
Broke down in less than 3 months

Kenmore 61202 21 cu. ft top freezer refrigerator white. Ordered from Sears.com 08/02/18 delivered setup by Sears 08/15/18. Broke down in October! Called Sears for service. Tech came 11/02/18 & said part was unavailable. Sears would try to locate part & I?d hear from them in 10 business days. Got call back & informed that part is still unavailable & if not obtained in 30 days from service date, refrigerator would be replaced under warranty. Sears called weekly to update, still no part available. I Called Sears 11/28/18 for update, as I had heard nothing for a week. Still no part. They?d call within 24-72 hours to let me know about replacement. 11/06/18 still no call back. I called Sears & was told this time that a tech needs to come out 3 times before replacement happens. This is the first time I?ve been told this & no one has called to even schedule this appointment. If the part is unavailable, why would they send a tech out for nothing? Our conversation escalated as I was getting quite irritated, we?ve been without a working brand new fridge since October! No fridge for Thanksgiving! Christmas & New Years are approaching with no idea when we?re going to have a refrigerator that works! We?re a family of 5! I asked why no other service rep mentioned sending a tech out again & he had no answer for that. I asked to speak to someone else, as I felt like maybe he didn?t know what he was talking about. For 5 weeks, once each week, I?ve spoken with different reps & not one mentioned a need to send out a tech again, when there is still no part available. He refused to transfer me, I asked for a refund & that they schedule someone to come get this piece of junk off my property so I could buy a fridge from a company that could better serve me. He said that would never happen. So, social media, here I am! I have never lost my temper with a rep like I did today. Every other rep that I?ve dealt with from the start has been very understanding & considerate & has tried to get me help. This was a horrible experience today & has ruined my idea of what Sears is all about. I cannot recommend Sears to anyone for appliances knowing what I have gone through. A brand new fridge should last more than 2 1/2 months! This is insane.

58 found this review helpful
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searscom

Avoid at all costs

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Sears cancelled our order 5 times and never responded to written complaints. Don't bother trying to purchase from them.

24 days ago via bv
0 of 0 found this review helpful.
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searscom

The door seal

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The door seal iS coming loose by the door opening.

May 8th via bv
0 of 1 found this review helpful.
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searscom

No deli drawer.

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The refrigerator is fine. It���s missing the deli drawer. Called Sears and they said they would deliver it that day. No one ever showed up. Still no deli drawer.

April 27th via bv
1 of 2 found this review helpful.
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searscom

POOR CUSTOMER SERVICE.

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The refrigerator/ freezer arrived and the freezer door and gasket are damaged. I have spent the last 21 days waiting for a replacement door that was ordered by Sears repair man. The door leaks and moisture is collecting inside the freezer. I have been told that the replacement is not available and I have to wait at least 30 days to request a new unit. NOT TO HAPPY WITH SEARS.

March 26th via bv
1 of 2 found this review helpful.
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searscom

Awful

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The fridge was several pieces including screws for the door and the people who brought it to my house made some dents in it

February 5th via bv
0 of 1 found this review helpful.
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Questions & Answers (1) See All
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rollinssa rollinssa
Kenmore 61202 21 cu. ft. Top-Freezer Refrigerator - White
Sold by Sears.com
February 27th, 2021
Answered in 1 hours
Saber Kirollos
By Saber Kirollos
February 27th, 2021