Foods Stay Fresh
Built for Convenience
We were not looking for anything super fancy. Just a basic fridge. However, the look is very modern and sleek. Purchased in white. Delivered 01/19 replacing a 10 year old fridge previously purchased from Sears in store. Although, we do not have a store any more, so I turned to online! This fridge is not only modern but super quite but again our old one was 10 years old. No coils on the back like the old kind, gets super cold super fast! We are totally pleased! Don't expect thrills - the blue light (LED) has a nice look. Not as bright as a traditional blue but looks modern. We are totally happy with this purchase. I felt like it was a step up b/c the basic fridge with handles online has wire shelves and this one was glass shelves. Wasn't sure about the handles but I am glad I choose this one!
I've had it for 4 months and I already have to have a service call placed. The freezer keeps defrosting everything. The service department was not very helpful so we will see how the service person is
This is a very good product! Ample storage room, super cold, and very quiet. I keep it in my garage and have had it for 8 months, and it works perfectly there, even under very high air temperature in the garage. Do not let the rating fool you! The product is excellent, just the customer service and the website design need improvement.
I ordered this refrigerator on 7/5 received on 7/8 to stop working the next day. I called Sears for someone to come out and was told the next available appointment is not until 8/1. I get another email to inform my apt has been rescheduled until 8/7. This is really unacceptable. It is 90 degrees and have 2 children with no working fridge and I have to wait 3 weeks to have someone look at a brand new fridge. Not to mention the hour wait on the phone to be transferred to another representative for another hour to get no where. I want a new refrigerator or my money back.
After several months of observation I've determined this is a bad design. The fridge will intermittently freeze food in one shelf area just above the crisper bins...WARNING DO NOT BUY!!!
I placed an order for a refrigerator and it automatically assumed I wanted it delivered to my billing address. If I select cancel or reschedule my order, I'm only directed to the order page with no option to cancel, reschedule, or change a delivery address. Because your website is so cumbersome, I will cancel (via phone) and order the appliance from a different vendor. Now I understand why your company's sales are suffering.