Super Spacious CapacityThis Kenmore French door fridge has a large, grocery-friendly 27.6 cu. ft. of space so you can comfortably fit in extra goodies alongside household staples, snacks, and leftovers.
Flexible Fridge Storage Options4 adjustable glass spill-proof shelves, 2 crisper drawers, and a full-width pantry drawer means no more puzzling out how to fit food in the fridge, even for those awkward tall or wide items. The full-width pantry drawer is perfect for birthday sheet cakes, deli trays, and snacks.
Better in-Door StorageGallon-sized door bins, a dairy shelf and tall item accommodation make grabbing commonly-used items quickly. Everything has a place in your fridge, even tall wine bottles and wide juice jugs.
Fresh Food, Clean AirKenmore’s charcoal air filtration and easy temperature adjustment helps to eliminate odors, circulate clean air through the fridge and keep foods fresher, longer.
We had been searching for a refrigerator for our new house for a couple of weeks. It needed to be 1) stainless steel 2) French door 3) no ice maker in the door and 4) reasonably priced. We had been seriously looking at the most common Samsung model, when we ended up at Sears over Labor Day weekend to check out their scratch and dent section. This fridge was sitting there, not even plugged in, but it was the cheapest one, so we started looking at it. At the time, we couldn't find ANYTHING about it online; nothing came up when we searched the model number. The sales associate told us it was a brand new model, so that's why there wasn't anything. After he plugged it in, we were pretty sold. It was larger and cheaper than the similar Kenmore model on the floor and the LED lighting looks great. It also has controls on the side of the door instead of in a dropdown from the top of the fridge (which takes up space and blocks your view). The only thing that would have been nice is if it had some sort of water dispenser for cold water inside the fridge (we saw a different fridge that had that and it seemed like a nice feature). We've had the fridge almost two months now and not too many complaints. We did have one issue with the freezer frosting over and making a layer of ice on the contents inside. It ended up being an issue with the seal. We had a technician come out to fix it and it was a problem with the gasket (the rubber seal) around the drawer. He used a heat gun to reshape it and reseated the drawer and it seems to have fixed the problem. The visit was covered by the warranty, so no complaints there. I wasn't sure that storing the milk in the door was getting it cold enough, but the technician also pointed out that the doors were designed to be opened left side first, with the right side closed first so the flat part of the seal is down first for proper sealing. That, plus turning the fridge down a degree, seems to have helped the problem a lot. The only other thing to note is that this is a very deep fridge because of the depth and curvature of the doors. This is fairly normal with many newer fridges, but our house was built in 1976 and the layout of the kitchen means that there is now less than a door's width between the fridge and the cabinet across from it. It's not a huge deal, but if you haven't bought a fridge in awhile it's worth noting that the ones with curved doors stick out considerably more than the models with flat doors.
Bought this to replace a 12 yr old Kenmore Elite that still works, just decided to place it in garage and get a new one for inside. This fridge looks great and has lots of room, but.... Have had this refrigerator for only 1 month and It does not cool. The fridge section stays between 48-50 degrees and the freezer section at 10 degrees. The digital display kept showing that the fridge was 34 and the freezer was at 0, but drinks and foods were not cold enough to the touch so I bought two thermometers and placed one in each section. Called Sears and they sent out a service tech. The service tech said he could order a part, which would take over a week to come in and then maybe another week before he could install it, but he wasn't sure that would fix the problem. He's seen many with this same problem. So, he deemed my fridge unrepairable. They are picking it up tomorrow. Who knows how long I'll be without a fridge, but at least I won't be dealing with this one and throwing more food away because it's spoiled from being too warm. Not sure, but I do not think I'll be buying another Kenmore.
I will not recommend this product for purchase! I purchased this fridge in May 2015 I called for replacement in June because it suddenly quit working. After the replacement, I still have to call about both fridge and freezer temperature issues. Overall, this product has been performing way below expectation compared to the other Kenmore fridge that I have been using for the past 14 years which still works great. The ice maker takes a long time to produce ice that fills the ice bucket in the freezer and it finally quit working few months ago. The temperature reading on both fridge and freezer doesn't read correctly (I used thermometer purchased from the store to compare). I have never been so disappointed about any purchased appliance as this, it's a nightmare for me to start thinking of buying another fridge after barely 2 years! I am a Kenmore family - I have the Kenmore washer, dryer and an old fridge purchased 14 years ago currently working great! Please improve on this model...
Customer service is a freaking joke
The ice machine can be easily mis-aligned with the slightest bump. Then it either over fills with water or over fills the tray. Then when you open the drawer, it spills the ice down the back. This ice gets stuck, causing the drawer not to open. Pulling the drawer open too hard messes more with the ice machine, causing leaks. We have had this fridge for 1 year and we are now calling repair for the 3rd time. Same issue.
THE FREEZER/ICE MACHINE SUCKS.
Perfect fit into a new kitchen
The repairmen came out last week and spent 4 hours trying to repair it. They had to cut into the sealed unit and install valves. They came back the next day and spent 2 hours. The bill for the new parts and service is another $700. Apparently their "repair" did not work and now the fridge is leaking coolant. They had to unplug the unit, order additional parts and schedule the next repair appointment for 09/20/2017. I have been bounced to about 5 different departments on the Sears phone network. They each claim that they can't help me and pass me off to another department. A replacement request was finally submitted but I was notified today that it was denied. So....by the time of the next appointment, I will be 6 weeks without a refrigerator and, even if it does get "fixed", it will only be a cut-up, pieced together unit. I asked for an email copy of all communication/records Sears has for my case. I was told they can't send that and they can't even send me the warranty/replacement information. If I want that, I have to go to sears.com and try to locate it myself. This whole situation has been a miserable learning experience. At least I know I will never buy another Sears/Kenmore product again!
Less than a year old! Ice maker broken twice! Refrigerator replaced once. 8 months later, refrigerator and freezer broken again. Contacted customer repair service! 2 week wait on initial repair. Repair service called back 3 days before service to reschedule! ONE MONTH without a refrigerator! There solution to the problem, 150.00 credit towards a portable refrigerator! UNACCEPTABLE! We purchased this product at SEARS, SOUTH CENTER MALL, WA. SALES ASSOCIATE NAHID SHARIFY!
We bought this refrigerator last fall and with a minor issue (make sure that your magnetic strip that seals the door in the middle is lining up with the upper tab that closes it. Otherwise, the door will not seal and will not cool.) it works fine. It's big and keep food cool, so what more do you want?
The negative though is that the freezer handle was the wrong size. The installer told us to call Sears, so we did and they sent us a new handle, which was also the wrong size. We took the handle into Sears, said, that the distance between the holes and the pegs on the door was 1 and 1/4 inches and they traded us for a new handle which was also the wrong size. At this point, we had been going around on the phone for six months and they still hadn't figured it out. (I'm almost completely certain the issue is the pegs on the door and not the handle.) Regardless, they send us to some other company (Every time you call them, prepare for 1-2 hours of fighting and getting transferred.) The company says they'll open a ticket and call back. They never do. So you call them back and they take your information and it drops into a black hole. We go to the store and they say they'll have a tech call us. The tech never does. So we bought a new refrigerator, that works fine, but it doesn't have a front freezer handle. It's annoying and I feel slightly cheated. If your freezer is one of those that has a standard handle, then it's probably a good deal otherwise, be prepared for endless frustration.
I bought this item 2 months ago. The freezer was set to 0 degrees but could barely keep things frozen. I finally called support and they sent a technician out. He had to order parts and gave a printout saying that the labor and parts would be $700 if it wasn't covered under warranty. The parts are going to take over 2 weeks to arrive. Now the freezer cannot even get down to freezing. Food is starting to thaw. I called Sears service again to complain about having to be without a freezer for over 2 weeks. I asked if I was just supposed to allow my food to thaw and rot. Eric's answer was "yes, that is about right". He said sometimes they can send the parts within three days but he spoke to his manager and confirmed that it would be over 2 weeks. DO NOT BUY KENMORE/SEARS PRODUCTS!