I would have rated this 4 or 5 stars, if it wasn't for the constant beeping coming from inside the unit. It isn't real loud, as we didn't notice at first, but after a couple of days it was driving us both crazy. We thought that we had probably just received a defective unit, but upon receiving a replacement discovered that the new microwave has the same problem, although maybe not quite as loud. Not sure if we will be sending this one back also, or if we can somehow learn to live with it. SEARS, please fix this for future owners!!!
Microwave worked fine for 7 1/2 months. Then I smelled something like plastic or electrical burning for 3 days. It died on Friday, 3/26/2021. I called Sears Customer Service the next day, as it was under warranty. Sunday, 3/28, I received an email from the warranty department of Transformco, which now owns Sears. I sent them the pictures they asked for as pdf attachments: the receipt, the item, the plate on the back with Serial and model numbers, everything but the picture of the item with the power cord cut. On 3/29, I received the last email from Transformco that I must send a "picture of the appliance with the power cord cut from the product." I did that. I had to resend the pictures 4 times. We cannot call Transformco's warranty dept. directly, so I call Sears to see what is going on. The warranty dept. can't open the pictures. So I sent again. Then Called Sears Cust Serv. They asked if the pictures were pdf? Yes they are. Sent Again. Then Sears Cust Service said the pictures were too big. They cant open over 5 Mb. The pictures were much smaller than that. Sent separately. Finally the claim was approved. April 3, I was told by Sears Cust Serv. that Transformco sent me an email on April 2, that they would send me an e-gift card in 3 business days. As of April 12, I have not received it. When I call Sears Cust Serv., they tell me verbally that an e-gift card was sent to me on April 1 and I should check my spam folder. I told them I check my inbox, spam folder and trash folder several times a day. I have been calling Sears Customer Service daily and emailing Transformco warranty dept daily for a week. I tell them I have checked all folders, and there is no email with an e-gift card. They have supposedly escalated and a supervisor is contacting Transformco. They can never put me through to a supervisor or give me anyone's name. Transformco has not responded to my emails since 3/29 and when I reply to Sears Customer Solutions, it comes back undeliverable due to "user's email is full." It has been 2 1/2 weeks since this began and all I want is a replacement microwave. Needless to say, Sears Customer Service has gone down the tubes.