I wanted to replace a 13 plus year old stacked Maytag unit with a gas dryer. I purchased this unit and regretted it almost immediately. I ultimately returned it for a full refund. There are only about 3 different cycles, 3 different water temps; which I could live with. You have no way of knowing where the machine is in the wash cycle, how long is left. The washer and dryer are both LOUD, incredibly LOUD. The unit wasn't properly balanced so it vibrated a lot during the spin cycle, which isn't a universal problem, I hope. Since stacked laundry centers are designed for small spaces, closets, townhouses, apartments, it would be wonderful if they were quite because in most cases they are on the same level as bedrooms and living spaces. One more thing, very important for me. The reach to the bottom of the washtub forced me to get on tiptoes and just about hang in the tub. Remember, the washer door cannot open wide because there is a dryer on top. Unless you are slender with long arms and legs and don't mind a jet taking off in your laundry room, do. Ot get this unit.
I bought this item in December and received it in January. In February the dryer stopped working and a repair person came out. It stopped working again in March and again in April! I am currently waiting for a repair person to come out again, but this is crazy. I have never had a washer and dryer unit cause me so much headache, especially a brand new one!
The thermostat has failed 4 times in 6 months. I did not purchase Sears Warranty (which requires 3 repairs before replacement), only have mfg warranty (8 repairs within first year for replacement). Lord shoot me if a $1800 unit needed 8 repairs in ONE YEAR! I'm done with Kenmore and Sears.
This thing broke a month after warranty expired
This machine does not clean my clothes like my previous stackable did. It leaves lent, detergent, etc. on my clothes. I hate this machine and would get rid of it if I hadn't paid so much for it. This is the 1st Kenmore product in my 30 years of using Kenmore products that I have really had negative things to say. So sorry I bought this machine...