Designed for Maximum Storage
No problems with the refrigerator yet. It's spacious and sleek. The only issues I had was with the company Sears. 1. I applied for a credit card for the discount and the system could not link it to the sale. 2. I called customer service to link the card and I was told I'd have to wait until the card was mailed. (I opted pat cash so I would not lose the Memoral Sale discount us I wanted the frig before the kids were out of school.) 3. The 1st refrigerator that was send had 3 dents in the side panel. 5. The ice maker did not work in the first refrigerator. A side from all that, our wasted time, and to make a long story short...the refrigerator is nice and we got it for a great price. I ONLY WISHED WE WOULD HAVE GOTTEN THE 10% DISCOUNT FOR USING THE SEARS CREDIT CARD!!! Customer service could be improved.
I have always purchased Kenmore appliances and have been very satisfied with the price and quality. That stops now. We purchased this appliance almost 2 years ago. Fortunately we purchase the extended warranty because this piece of junk quit working a little over 2 weeks ago. Sear sent a repairman who was very thorough and diagnosed the problem. That was the good news. Here comes the bad news, the part is out of stock and won't be available for 2 weeks. Two weeks comes and goes and we find that the part won't be available for another 4 weeks!!! What the what?? Add it up, that's 6 weeks without our refrigerator. No wonder Sears is going out of business. I have spent my last dollar at Sears and would advise anyone reading this review to do your research and stay far away from Kenmore.
We purchased this unit from our local Sears last black Friday. It's now Oct 18 and we have been without a fridge or freezer for 2 days already because this $1100 unit has already gave out on us. The compressor is bad and we called for our warranty and they said it would be another 5 days before they send someone to look at it. So we are looking at at least another week with no cold water or any way to keep anything from spoiling. All our food, entire freezer full and fridge, had to be thrown away and will have to be replaced, costing my family $100s more. Do NOT buy a Kenmore refrigerator, unless you want all your food to ruin and you like warm milk... And, our local Sears went out of business. So beware. Buy something else, somewhere else!
I bought this Sears Kenmore model 73025 based on good reputation. It seems the reputation is no longer valid as all these products made in China are junk! Sure wish there was an American appliance manufacturer and I would buy in a heart beat no matter what it cost! The first unit delivered - the ice maker didn't work at all. They wanted to replace the control board. Was going to take two weeks to get in. Without a refridge for two weeks? I would not have it! Told them to come pick this piece of junk up. So they replaced the fridge with a new one. OK, the new fridge ice maker worked. It made one tray of ice a day. Thats like 12 tiny ice cubes. After 9 months it stopped working altogether! Another piece of ****. Do not buy this!
Buyer beware and do your research. It may say Kenmore on the door like ours did but was really an LG and LG has several class action lawsuits pending due to a faulty compressor that can fail with in 1 year. Our refrigerator first stopped cooling 1.5 years after purchased. Took several weeks to get Sears out to look at and then several more weeks to get someone to install the compressor. Sept 1st 2019 it stopped cooling again, compressor failure and because we did not buy the extended service plan we will once again have to pay for the labor to install a new compressor that will fail.