Never have I bought such a useless refrigerator. Broke in month 11. Beware. Do not buy.

I bought this product unseen on line which was very detailed with dimensions and photos... I had made 9 trips to other stores. My kitchen was recently remodeled and fridge was built in and no extra space was made so I was limited to the size. Fridge is pretty much what I wanted except no water inside where my 14 yr. old Amanda had. Stanless steel marks up very easily and meat drawer in fridge just slides off the rack and comes off. There is no stopping track for it.

I like the look of the new refrigerator but ignored the other reviews that commented on the poor quality of the inside draws. I have to say that I'm really surprised at the poor quality (fragile and the cold cut drawer doesn't pull in or out smoothly) of the drawers given the Kenmore name and the price point of this refrigerator. My previous frig was a Kenmore as well; smaller with top freezer but the drawers were much more sturdy which pulled in and out very smoothly. I wish the old draw would fit this new one; I would have definitely switched them.

1. Had a delivered last week, Sears happily replaced the freezer door when I found that it had black marks inside. Unfortunately the delivery person inadvertently took the paper manual that came with the first one when he came to replace the door. When I called Sears to try to get some help to find this guy because I knew he was still in my town to deliver another refrigerator, they were completely unhelpful. My phone call was sent all over the world to people who didn’t understand what I needed, they refused to give me a phone number in the US, and they would not help me find the delivery company. I called Sears corporate headquarters in Chicago , The operator was extremely rude when I asked for somebody in the US and he forwarded me to a person in the Philippines. I find this completely frustrating. I have always purchased Sears appliances because they always provided great service. Unfortunately, it appears that all their call centers are overseas, with persons who Only read from an English script and are completely unhelpful.
2. The drawers are flimsy. When I pulled out the smaller drawers filled with fruit and vegetables they popped right out and this could be quite dangerous if you have children using this refrigerator. The long, narrow drawer underneath the small drawers does not come out evenly and smoothly, and tips way down when you pull it out to reach items in the back of the drawer. This could also be dangerous for children. I would not recommend this refrigerator if you have small children, or for anyone that has hand difficulties, has arthritis, or can only use one hand or won’t remember that each time you pull open the drawer that you must pull it straight out or it rides overtop the “break” (basically a plastic bump) and will tip down, and possibly fall out.

I love how every shelf is moveable and it's split shelving so I can do 5 different heights! Everything is removable to customize the space how you want it! Perfect for someone doing cakes out of their house like me!