The refrigerator is spacious and well-lit. It does take a good 36-48 hours to get fully cold, but it is working perfectly. The internal water dispenser is very convenient and the ice cubes are made at a good rate. I am very glad that I purchased this item.
We purchased this refrigerator in February 2014. I'm writing this review in August 2014 from a consumer perspective. This fridge fits under those tiny cabinets in older homes meeting the standard 68" height restriction which was our reason for choosing this model. The cubic inch capacity is a bit deceiving, as we had Frigidaire two door side by side model with water dispenser and ice maker in our rental home. There is definitely a huge improvement with this style fridge as there is a larger capacity of space for food and juice items. Noise was not noticeable except once in a while when the ice dispenser worked. Now the bum deal. I had purchased the warranty on this fridge and had put in for service to come out after discovering this fridge repeatedly had an issue with water dripping from the filter area. In the interim I put a plastic cup under the filter to catch the drips. I had to check it frequently to make sure the cup did not run over onto the shelves. The technician came out today and took apart the filter assembly to investigate the issue. Turned out, it had absolutely nothing to do with the filtered water hose or the filter itself. It was condensation building up inside the interior of the filter assembling. I took a look and due to the condensation, there was corrosion happening on the part where the wires were connected, obviously not a good indication. The technician called to get guidance on this issue, and there were other complaints about similar findings. Attempts to seal the housing had failed, and apparently this is a defect due to either inadequate insulation between the cabinets in that area or some other defect. So a wonderful fridge with wonderful details is completely ruined by a defective insulation issue which allows condensation to form in the water dispenser/filter housing and then drip out the rear where the water filter is plugged in. So now, we're going to have to replace our 'perfect' find, which turns out to be defective. Sigh! Heart broken because this was a wonderful choice for our family and quite adequate. :(
My mom lives over 600 miles from me. I order lots of things for her online. We both have been loyal shoppers of Sears appliances for many years. My mom loves the Kenmore brand especially. My mom lives this fridge so far. She wanted to go back to having the freezer on top to easily access ice. Her old ice machine stopped working. She said the delivery guy was the same one who delivered her stove I ordered for her last year. The guys were polite and worked hard getting everything set up for her. I really appreciate the she can get good delivery and installation even though she lives in a small town in the middle of nowhere. Unless something changes, my mother and I will continue using Sears for all of our appliances. I am also using Sears Marketplace more. It’s a great alternative to ******.
I purchased this unit in July to replace my working 20 year old Maytag fridge. I got a great price paying close to what I paid 20 years ago for my old unit. Sears delivery and installation went perfect. I love the internal water dispenser and auto ice maker. My family is now going to healthier filtered ice water instead of other drinking products. The ice maker is kinda slow but works fine for our family of 4. I have never had an ice maker so this is a new luxury.
I read the reviews prior to purchase and saw several repeat warnings about hitting your head on the freezer door handle and getting toes caught under fridge door. The fridge door does go very close to the floor. Not an issue for us if barefoot but have gotten caught wearing sneakers. I guess if you have very large/thick feet this could be an issue (pop your shoe off and try the display unit at the store).
The second issue is the head banging handle. I pre-warned all my family about this and didn't think it would be an issue. However, a few weeks in my wife cracked her head **** the poorly designed freezer handle. So this is a real issue. To protect, I purchased a pack of clear corner bumpers from e bay for a few bucks and installed one at the bottom of the freezer door handle. The clear bumper is not that noticeable. However, if you could find a corner bumper in black it would better blend in. I highly recommend putting on one of these bumpers right away as a precaution. It won't stop head bumps but will certainly protect you from the sharp edge on the bottom of the freezer door handle. The handle set-up is clearly a poor engineering design.
The only other thing I do not like is the solid shelves. My old unit had 2 levels of split (in half) adjustable shelves. This allowed better user flexibility. With the solid shelves, you can kinda lose things in the back. Overall, I like the unit and would buy again. It is a great value compared to some of the higher end models listing for $3k+.
My kitchen layout is limited to a 33" wide refrigerator so my choices were limited. I decided to finally replace my 20 YO working Maytag unit cause Sears had such a good July 4th deal. I got free delivery and installation plus a 10% discount to an already good sales price. The delivery was professional and unit arrived with no blemishes or defects. I love that auto ice and water dispenser is included on such a reasonably priced unit. The interior space is noticeably larger and more usable than my old Maytag unit. The LED lighting is exceptional too. I can't speak to the durability and don't expect a 20 year run like my old Maytag but I am very happy with this unit. And did I mention how quiet it is? Can barely hear it running. A couple other reviews mentioned toes pinched under bottom of door or head banged on freezer handle. I personally don't see those issues happening here. The door is tighter to the floor but not a big deal. I feel like I made a smart purchase.
Fridge is Nice , But it takes to long to fill a glass of water , Door alarm starts going off before glass is half full with ice in it .
I would give a negative number if allowed. I couldn't be more disappointed with the service from Sears. Its no wonder this company is slowly dying. My grandmother bought this refrigerator after I moved her closer to us after my grandfather passed away. Soon after purchase, she began having issues with food going bad. Wanting immediate resolution due to a service date weeks away, she bought a different refrigerator from Sears. It has now been 3 months and the original refrigerator is still not working. Over these three months, we have had a technician attempt to repair 3 times. They ordered all new parts which we had to wait for. Instead of installing new parts, they ordered a new motherboard which is not the right one. Now have to wait another 15 days for them to come out to realize they do not have the right parts...total joke! Reached out to Sears Holding and left a message with Leena Munjal, Senior VP of Customer Experience...hope she calls but won't hold my breath.