FANTASTIC CUSTOMER SERVICE. PLEASE GIVE THESE 2 TEAM MEMBERS A PROMOTION/RAISE REGARDING THEIR COMMITTMENT TO CUSTOMER SATISFACTION. WTG GUYS!!!!
I have used Kenmore canister vacuums for years. In my opinion, they simply could not be beat. My last orange one finally broke and I ordered the new orange one. I do not understand why changes are made to things that are not broken. The new design is terrible. First, the power switch is on the canister, no longer on the wand. It is constantly getting accidentally turned off. Second, the canister shape allows for it to be overturned easily which results in both the power button AND cord retraction button being depressed. Third, the attachments being stored on the wand is an utter nightmare. They fall off and limits the use of the wand. I used to stick it back in behind furniture and now I have to wrestle the attachments off and then hold them to clean behind things. Fourth, the hardwood attachment is horrible as in it is cheap, plastic and scratches hard floors. I ended up keeping my one from my previous vacuum and I use it. The ONLY nice thing I have to say about this vacuum which I have been able to say about all my previous Kenmores is that it really *****, in a good way. It cleans considerably better than many other vacuums owned between my sister and I. Suction can't be beat.
USED ONCE SEEMED FINE BUT NOISIER THAN PREVIOUS KENMORE AND MORE BULKY, TOO MANY INFERIOR BELLS AND WHISTLES. DID NOT REALIZE SO MANY PROBLEMS WITH THEE KENMORE CANISTER AND SHOULD OF HEEDED MORE TO THE NEGATIVES PEOPLE WROTE, ALL TRUE. WAS HOPING TO REPLACE A WELL SERVING PREVIOUS MODEL THAT LASTED WELL OVER 10 YEARS AND ONE PREVIOUS TO THAT WHICH HAD SIMILAR LIFE, SADLY DISAPPOINTING. PER SEARS ON LINE HAVING IT ONLY ABOUT 2 WEEKS CAN RETURN OR EXCHANGE AT ANY STORE BUT WE'LL SEE. CANNOT RECOMMEND THIS PARTICULAR MODEL AT THIS TIME. CHAT ON LINE WAS HELPFUL, CONTACTED THEM TWICE BUT WANTED PRINT OUTS OF CHAT SO I COULD SHOW TO STORE TO NO AVAIL EVEN THOUGH I WAS TOLD IT WOULD BE SENT VIA EMAIL. I GET ALL THE SALE EMAILS, ETC. BUT NO COPIES OF THE TWO CHATS NOR ARE THERE ANYTHING IN OUR ACCOUNT UNDER MESSAGES. THEY SAID THEY STAND BEHIND THIS SO WE'LL SEE; HAD HIGH HOPES TO HAVE A GREAT VACUUM FOR ANOTHER 10 YEARS PLUS BUT NOT THE CASE WITH THIS ONE; APPROXIMATELY 2 WEEKS INSTEAD