Great vacuum with a lot of power. I would definitely buy again.

This vacuum broke 3 months after we bought it. It wouldn't start, so I called the company. Since we don't have a service center within a 100 miles we were told we would receive a refund or a new vacuum. After hours of being on hold, and finally getting numerous customer service people, told over and over again that this would be resolved, told to call various other numbers, and still this is not resolved. I would never buy anything from Sears again. I used to buy all Sears including all of kitchen appliances, but never again. Do not buy this vacuum - you will be exhausted by a terrible customer service department, who really aren't to blame, the management is the problem.