FANTASTIC CUSTOMER SERVICE. PLEASE GIVE THESE 2 TEAM MEMBERS A PROMOTION/RAISE REGARDING THEIR COMMITTMENT TO CUSTOMER SATISFACTION. WTG GUYS!!!!
I have used Kenmore canister vacuums for years. In my opinion, they simply could not be beat. My last orange one finally broke and I ordered the new orange one. I do not understand why changes are made to things that are not broken. The new design is terrible. First, the power switch is on the canister, no longer on the wand. It is constantly getting accidentally turned off. Second, the canister shape allows for it to be overturned easily which results in both the power button AND cord retraction button being depressed. Third, the attachments being stored on the wand is an utter nightmare. They fall off and limits the use of the wand. I used to stick it back in behind furniture and now I have to wrestle the attachments off and then hold them to clean behind things. Fourth, the hardwood attachment is horrible as in it is cheap, plastic and scratches hard floors. I ended up keeping my one from my previous vacuum and I use it. The ONLY nice thing I have to say about this vacuum which I have been able to say about all my previous Kenmores is that it really *****, in a good way. It cleans considerably better than many other vacuums owned between my sister and I. Suction can't be beat.
I love having the PowerMate onboard . I don't like the location of the suction control on the handle because I'm always accidentally sliding down to low suction and I'm having a bit of trouble getting the hang of getting the floor tool on the wand but other than that it's superior in every way to previous models.