Replaced a damaged unit. Very nice!
5 trips by Sears to try to fix, 3 years old, has stayed broken more than it works. Bought $330 extended warranty, they refuse to replace. It's junk.
Like some of the other negative reviews, I've had horrible luck with this very expensive ice maker (it costs about the same as a good refrigerator/freezer unit).
The first I bought in 2014 (with Protection Plan, fortunately), and it started to fail (small, watery ice cubes - bin never filled) about 9 months later. After 2-3 months of Sears tech repair visits (over 8 visits because each visit results in parts orders and another visit to install the replacement parts), phone calls and the like, the unit was declared a "lemon" under my protection plan.
I was required to go back to Sears to purchase a new one, and I ordered the same model. (Easy enough, except that it burns 3-4 hours of your time).
The new model arrived and I installed it personally this time, rather than pay a plumber to install again. It worked great ... for about 4-5 months. Then, the same issue: small, watery ice cubes and bin would never fill up. I compensated by keeping the unit permanently on the turbo mode, but about 4-5 months later, that didn't even help.
Today, I just finished my 5th service call on my "new" unit. A total of 4 parts have been replaced, including the mother board, 2 thermostats/sensors and the water sprayer, and it still doesn't work.
So now, I have to call Sears back (service call center is clearly based in Philippines - call center people are very pleasant, but they are clearly disconnected from the tech side) and press for another "lemon" designation so I can get a replacement.
In summary: (1) both my identical machines worked great for 4-6 months, and then both stopped working (small, watery cubes, never filled up bin); (2) I've spent over 30 hours scheduling and staying at home (i.e., missing work) for 15+ repair visits; (3) technicians have always been pleasant, but unable to repair the unit; (4) at nearly $2,000, this is a very expensive "nice to have" appliance, especially if it doesn't work.
The warranty is $300 per year. This is the worst appliance on the planet. I have had this over 10 years and average 5 service calls a year at an average repair cost of $900 or more each time. The pump fails and so does the main circuit board. I believe Sears has replaced every part in my machine 3 or 4 times over.
Great product with a good price.
Stopped making ice and started making a loud noise after 23 months. It costs a lot and is simply a another poor product from Kenmore and Sears