I had first purchased the green Kenmore canister vacuum. It died out on me, I purchased the protection on it. I took it to the sears repair and they did a warranty swap for me. So that went good till it once again stopped working. So I used my protection agreement on it and had to go through the steps. Sent the vacuum back, Than a week and a 1/2 later got my gift card. I then went to sears got this vacuum. Took it home and omg! The stuff that came up. It was amazing. I think its better than a Dyson. Its an awesome machine. I will be doing a video review on it soon. I love this machine. So light weight too and kinda quiet to me.
We just bought this vacuum and have been using it for the last couple of months. We really like the vacuum and feel it does a good job. I recently broke the foot pedal that releases the vacuum from the upright position. I looked on Sears Parts website and couldn't find anything for this vacuum. I called Sears Parts and they had trouble finding anything on this vacuum, as well. After being on hold for awhile, I was told by Sear's Parts that they don't make parts for this vacuum. I'm totally shocked and surprised that Kenmore/Sears sells something you can't get parts for. I'm returning this product and hope I don't run into this issue again.