I'm usually do not take the time to comment on purchases, but this dishwasher is incredibly quite, fairly easy to install and cleans remarkably. We literally cannot hear this machine while standing right next to it. I have excellent hearing and am amazed. Worth spending a few hundred more. Now we can watch movies or napp in silence.
Based on a glowing review from Consumer Reports, of the many 'Features' of this dishwasher (including how quiet and efficient it is), we bought our Kenmore Elite dishwasher Model 12793 (more specifically, Model 665.12793K311, Serial # F42413250) in July 2014 from Sears. We had new kitchen cabinets and flooring installed in 2014 & 2015. In April 2016, we noticed water on the floor and eventually realized that our new floor had water under large portions of it, and that our walls and new cabinets and wet. We called Sears to get a repair-person to inspect the dishwasher. Almost immediately after his arrival, he told us that the problem was the Diverter Motor, and a seal that were defective; causing the leak. He said it was extremely common, and that Sears and the manufacturer (Whirlpool) have known about this for a long while. However, we NEVER received any notification from anyone regarding this defect. Our new floor has been pried up, jack-hammered, and scraped away and our new cabinets were torn apart to remove wet wood and drywall behind them before mold could get out of control. Ironically, it was the quietness 'Feature' that was the undoing of this appliance - because the defective motor was selected by Whirlpool based on how quiet it was, and the foam insulation that is on the bottom-front of the dishwasher soaked up the leaking water such that it would not go in front of the dishwasher onto the floor where it would be immediately noticed (i.e., it went down under the floor and laterally outward unseen). The quiet Feature of this washer is not worth the disastrous outcome.
This is an expensive item that was nice while it lasted. We had Sears’ Home Repair Services come out to fix it after 2 years, then a couple of months later, it started having problems again - some modes would continue the wash cycle with no end. We had another repairmain come out several months after this, when the washer would not stop running no matter what mode we chose, but his equipment couldn’t find anything wrong! He left without being able to confirm the issue, (which he could have done by staying 30 minutes longer to confirm that the cycle did not stop) with my money for the diagnostic fee. We’re not satisfied with the quality of Kenmore Elite or Sears’ repair services.
Absolutely loved everything about it until it stopped working (code F2E2) and could not be fixed. Mine lasted about 3 years. It may be some consolation to those without service contract who opted not to repair, they replaced the control board in mine three times plus thermostat, fan, heater and I don't know what else for a total of 8 visits from the very nice service people. I have been without dishwasher since the first week in March. On June 1 I was issued a credit of a llittle less than 3/4 of the base purchase price to replace this machine which was deemed not repairable. I highly recommend the service contract. Now I have to find another dishwasher. This one replaced a pricey Samsung with a serious manufacturing defect. That brand is out, now Kenmore is out - not sure what is left. I am very disappointed to say the least. I would rather have this one fixed. Also will not be relying on Consumer Reports. The only bright spot is that I had the service contract!
This was the greatest dishwasher I ever owned for 3 years. Now it looks like it would take several hundred dollars to fix so what's the point. I have been very happy with Kenmore over the years but this dishwasher was not a good value. After reading all the reviews, it appears that Sears knows about the reliability issue in this model and chooses to do nothing except try to sell you a Home Appliance Warranty for $49 a month. No wonder they are going bankrupt. Sorry Sears. You lost my business at least for dishwashers.
We are having the same problem as the other one star reviewers in that it lasted only about three years (and we also bought off the recommendation of Consumer Reports). We even had someone come out to look at it, told us what the problem was (control panel). It would have been hundreds to have them fix it between labor and part mark-up, so we tried to fix it ourselves, ordering the part he said we needed because it would have saved us a couple of hundred dollars. That didn't work (and Sears even told us the wrong model number of the part, so we had to return it to get the right part). We debated having them come out again to fix it themselves and pay the hundreds knowing they would have to get it to the right diagnosis eventually, but after reading all these reviews, it doesn't sound worht it. It is not a trustworthy machine.
I purchased this dishwasher 2 years ago. 2 months ago, it stopped working and I had to purchase new control boards at $600.00. It worked for about 6 weeks then the soap dispenser door began not opening during the wash cycle (there were no dishes blocking the door), and now the dishwasher won't fill with water. With this price tag, it should last longer than 2 years! While CR "recommends" this washer, take a look at the reviews on the CR website. Many people have had problems with this washer, so many, that my 2 years of use seems good!