I wanted to write this review because I read all the other reviews prior to purchasing this dishwasher. I must admit I was worried about some of the reviews and I personally don't think Consumer Reports opinion adds up to more than a hill of beans. I was also concerned about the one review stating the dishwasher warped her cabinets because my kitchen setup has the dishwasher's only vent (left top side) less than 2 inches away from my cabinet because my kitchen is L shaped. I am also replacing a 15+ year old dishwasher that was so loud and when it finished drying, the dishes were too hot to handle for another 30+ minutes. I have only had this dishwasher now for 3 weeks so I cannot comment yet on its longevity, but I can tell you this dishwasher has more than lived up to its and my expectations. The dishwasher is extremely quite other than when it is filling up with water or changing to drying can you really hear anything and that is barely audible. My dishes, cups, mugs, silverware and plastic-ware ALL come out clean and DRY - NO spots and NO water left behind inside the machine, on the racks and not on the items inside. I will say I had the dishwasher professionally installed and they told me to run the machine empty on the longest and highest setting prior to using it with dishes to remove remaining deposits from the manufacturing process. After that, I have been running the machine on the Smart Wash and Smart Dry mode with Finish powder soap and Finish Jet-Dry rinsing agent. I was told long ago not to use liquid soap because it clogs the machines. I also pre-rinse my items because do you really want all that left over debris going through your dishwasher? I also run my dishwasher most of the time at night so everything probably has been left sitting in there for several hours before it is emptied. Lastly, my concerns about the vent so far seem to be a non-issue. I have placed my hand on the vent during washing and drying and I can barely notice anything coming out, there is no noticeable heat or steam and my cabinet is fine. My old unit vented out the front, you could see the steam when drying and you could get burned from the steam. I hope this dishwasher does last the test of time, but I can only speculate that for now. I also do not see and issue with the top rack's construction. It seems well made (as good as any other dishwashers I looked at) the racks easily slide in and out. Plus I don't really have the need to adjust the top rack often. As far as everything else, this machine is the best in my book!
We paid a lot because we wanted the quietest dishwasher...and this was quieter and more spacious than the Bosch. So, I have now run it on every type of cycle it offers and can say that even with the 'turbos' and bells and whistles, it cleans worse than my 13-year-old builder-installed GE washer. Wow. Nice that it's quiet but I have to scrub down EVERYthing before it goes in this washer....not a single hardened crumb on a plate can be overlooked. My old washer...I could put a sneaker in it and it would look like new. Too bad, will see what I can do about returning this new super-expensive washer. Absolutely NOT worth the money...and who cares how quiet it is when you have to scrub and get yourself super dirty before you load it. Pick your evil, I suppose!
Absolutely loved everything about it until it stopped working (code F2E2) and could not be fixed. Mine lasted about 3 years. It may be some consolation to those without service contract who opted not to repair, they replaced the control board in mine three times plus thermostat, fan, heater and I don't know what else for a total of 8 visits from the very nice service people. I have been without dishwasher since the first week in March. On June 1 I was issued a credit of a llittle less than 3/4 of the base purchase price to replace this machine which was deemed not repairable. I highly recommend the service contract. Now I have to find another dishwasher. This one replaced a pricey Samsung with a serious manufacturing defect. That brand is out, now Kenmore is out - not sure what is left. I am very disappointed to say the least. I would rather have this one fixed. Also will not be relying on Consumer Reports. The only bright spot is that I had the service contract!
This was the greatest dishwasher I ever owned for 3 years. Now it looks like it would take several hundred dollars to fix so what's the point. I have been very happy with Kenmore over the years but this dishwasher was not a good value. After reading all the reviews, it appears that Sears knows about the reliability issue in this model and chooses to do nothing except try to sell you a Home Appliance Warranty for $49 a month. No wonder they are going bankrupt. Sorry Sears. You lost my business at least for dishwashers.
We are having the same problem as the other one star reviewers in that it lasted only about three years (and we also bought off the recommendation of Consumer Reports). We even had someone come out to look at it, told us what the problem was (control panel). It would have been hundreds to have them fix it between labor and part mark-up, so we tried to fix it ourselves, ordering the part he said we needed because it would have saved us a couple of hundred dollars. That didn't work (and Sears even told us the wrong model number of the part, so we had to return it to get the right part). We debated having them come out again to fix it themselves and pay the hundreds knowing they would have to get it to the right diagnosis eventually, but after reading all these reviews, it doesn't sound worht it. It is not a trustworthy machine.
I purchased this dishwasher 2 years ago. 2 months ago, it stopped working and I had to purchase new control boards at $600.00. It worked for about 6 weeks then the soap dispenser door began not opening during the wash cycle (there were no dishes blocking the door), and now the dishwasher won't fill with water. With this price tag, it should last longer than 2 years! While CR "recommends" this washer, take a look at the reviews on the CR website. Many people have had problems with this washer, so many, that my 2 years of use seems good!
Awful purchase. Leaks under the dishwasher(pump).Took the floor panel off and had to place a bowl to catch the water. Control panel doesn't work unless you push 5-6 times on each button very hard. Now the top rack falls off-the roller wheel fell off. It is 3 years old!!