A Thorough Cleaning Every Time
Our 15 year old trouble-free Kenmore dishwasher started making a motor bearing noise a few months prior to us purchasing this Kenmore Elite during the Thanksgiving sale for $599. I’m not exactly a fan of the latest dishwashers since they are over-engineered for efficiency and quietness, and somewhat under-engineered for washing and drying dishes, and I actually considered re-building our old dishwasher. New dishwashers use small separate motors for the wash and drain function (instead of a single large motor), along with a valve mechanism which controls wash water flow to different areas inside the tub. Part of this is because the smaller wash motors don’t have the water pressure/power that older models had. Nonetheless, I’m happy to say that wash performance seems to just a good as our machine, which never gave us an issue in cleaning. Cycle times are more than double, almost 2.7 hours from start to finish, but that’s the price of using smaller quieter components. As I researched the new models, I was particularly concerned about drying performance. Our old machine had an exhaust vent on the front of the door in which you could clearly see the humidity being vented out. This new machine has an exhaust port located on the side of the tub, and vents into a plastic manifold that runs along the exterior side...traveling down to a small fan/blower that is located just above the front kick plate. I was concerned that a lot of humidity would flow out of this blower exhaust, but apparently the moisture is being captured and directed back into the drainage system. As a result, only warm dry air is being exhausted during the drying process. We are using the “smart dry” function, whereas on our old machine we used only air dry only, but the energy guide includes using this function and the cost is quite minimal. We also are not using a drying agent, since we don’t like the idea of using chemicals in the rinse. If you want to see the parts associated with the drying system, the parts and repair guide is posted on the Sears website. When the drying is complete, the dishes are completely dry, including the silver ware, and only some wetness is visible on the wash tub bottom. Everything else is dry. Cracking open the door for about 15 minutes results in a completely dry dishwasher. What I don’t like...our old dishwasher indicator lights denoted wash, rinse, and heating activity separately. This one combines the wash and rinse activity into a single light, and there is no indicator as to when the unit is heating water. Also this unit will not heat the wash water unless to use the “high-temp” option. We are not using that option, but our old unit heated the wash water to 130 degrees as a default. This unit does heat the rinse water to 140 degrees as default...higher if using the sani-rinse option, so that a good feature. The rack wheels use plastic axles, and people have reported breakage. If this happens I’ll remedy that by inserting stainl
I bought this because of the great Labor Day sale they had on it but was quickly disappointed. This dishwasher is anything but elite. It left a line of food in the tub of the dishwasher and had a redeposit issue and ran forever. In addition the panel locked up twice and would not respond. The built quality is low...plastic water inlet valve, low quality insulation, poor placement of connections, flimsy racks, etc. I had to call the sears repair line twice in just two weeks to deal with the lock up and the food redeposit issue. In the end they could not send a repiair person out for a month so I returned it. Sears itself was great about it. They took it back no problem. After returned it I bought the Bosch SHE68T I had originally wanted but didn't buy because the kenmore sale was so good. That was a mistake. The Bosch SHE68T blows this dishwasher away in build quality and performAnce. It is truly elite. See my review of the Bosch.
Purchased a new dishwasher from Sear. Never Again
I bought the dishwasher in early December. It quit working on Christmas Day. We had used it less than 12 times. The pump motor broke. It will be three weeks before it can be fixed. We are not sure how we will handle the service call; while we had time off at the holidays, my partner will have a difficult time taking time off on a weekday and I don't know that I can take time off and if I do, I won't be paid. I called Sears to ask if it was common for the pump motor to break on this model. I did not receive an answer. This has been incredibly frustrating and will be the last Kenmore product I purchase.
I purchased this dishwasher in Feb 2018, and by Aug 2018 it had locked up twice (blinking Lock light). Cannot use the product as I cannot unlock it. Went through all the published instructions to no avail. Called the published so-called service # (1-844-553-6667) on a Tues morning at 11 a.m. MDT and the recorded message told me they were closed. Terrible product! Terrible service. Disappointed with Sears is an understatement. Going out now to buy a quality and reliable product . . . not Kenmore!
This dishwasher cleans well, but it is located under my main countertop, so I'm constantly bumping up against the front of it and turning it on by accident. I have to keep putting on the lock feature. Another issue is that when it first arrived it did not work. It did the initial rinse cycle, but then never went into cleaning cycle. The repairman kept telling me the problem was that the door wasn't fully closed, which is impossible. I had trouble getting a replacement - it took about a month after spending many hours on hold. If interested in this dishwasher, choose the comparable one with the controls on the inner top, and ask which company will be used to deliver. If it's American Home Services, buy at another store. This company installed the dishwasher improperly, came for delivery at the wrong time, did not take responsibility for their actions, and was completely unresponsive to my many attempts for help. I have filled out a Better Business Bureau claim and strongly urge you to avoid any store which uses them as their delivery contractor.
This is a beautiful and powerful dishwasher that does everything you would want a dishwasher to do. But, when I lean against it to reach the upper cabinets the dishwasher starts. I have had several empty dishwasher runs as a result. Too bad because otherwise this is an amazing dishwasher.