A Thorough Clean
I am so impressed so far and love this dishwasher! The salesman at Sears was helpful and the delivery/installation was professional. It is very quiet, has a fast cycle option. My dishes came out spotless and dry. Finally a dishwasher that really cleans well. One of the few dishwashers that comes with a heated coil dryer and self cleaning filter. The active finish leaves no fingerprints and is pretty. I like the layout and can fit a lot in it. It has so many options and yet is so easy to operate.
Chose this model as it allowed for either 'just top' or 'just bottom' rack cleaning; and, it had a third rack. Found that for 'just top', it only cuts 2 minutes off the regular load time. For 'just bottom', it does cut 22 minutes off the cleaning time; but, you cannot put plastic items in that rack. However, the biggest disappointment is the third rack. I've had both Bosch and Miele dishwashers with these racks and know how helpful they can be. But, this one is so badly designed that it's a waste to spend the money to get it. The small spokes/tines are so short that they do not hold the utensils on their sides, like they show in one of their photos. Other manufacturers of dishwashers with third shelves have longer tines that actually do hold the eating utensils on their sides. (I even took my utensils in and asked to have the sales person show me how to make them stand up as shown in the picture. She couldn't get any of them to.) And, the rack does not have a swale down the center, as other brands do, so you cannot put in cooking utensils such as ladles or large cooking spatulas. They've made a token gesture at providing the third rack--it is a waste. Most of their pictures no longer show eating utensils, I'm sure because they know they don't do the job. Instead, they show flat items that don't require the tines, so they know they totally missed the mark. And, since they know that rack doesn't do the job, why not remove the tines to make the space more versatile? They've acknowledged the defect by changing the pictures. Why not just fix the rack? And, the water sprayer above the third rack is so small that the tops of the items along the sides of the third rack don't get clean. One other feature that is worthless is the knife holder attached to the bottom rack. The one mine came with fell off every time I tried to push in the bottom rack if even one knife was in it. I had also taken my knife rack into the store to be shown how I was misusing it. Put my knives in one of their models--it worked. Then tried my knife holder with their store model dishwasher, and mine still didn't work. Sales person just had me trade my faulty on for the model's one. But, it is still not great. If the knife has a decent length handle, the knife catches on the nozzle on the side of the dishwasher and you can't pull the lower rack out. So disappointed that I wasted money on extra features that aren't worth the expense in the Sears model. Should have gone with another manufacturer.
I purchased this very expensive dishwasher 3 years ago and just recently the internal components fried! The repairman took the front panel off the dishwasher and all the electrical parts had melted, they wanted $600+ to fix it. This dishwasher is made by whirlpool, I've purchased this and a Kenmore Elite refrigerator (made by Whirlpool) and it also stop working, luckily it broke while still under warranty so after 5 visits the repairman finally fixed it. Do not buy this purchase another brand!
This dishwasher and customer service at Sears are now horrible. I was a loyal Sears appliance customer for 20 years but no more. I bought this top of the line Kenmore Elite dishwasher 5 years ago and now it is junk and will not work. The worst part is that Sears now refuses to fix it or even respond to my calls because I replaced a part when they failed to show up for a service visit. Don’t buy this or any other Sears appliance.
Very happy with this dishwasher performance. Dishes are spotless and the dishwasher is so quiet you don’t hear it running! I got the active finish, no drips or fingerprints on the front of the machine. It is pricey, but you get what you pay for. I have had a few dishwashers, this one is the best!
Easy to install. Clean great with lots of room for dishes. The best part is that is so quite that you have to put your ear next to the door to see if it is running. The only other way is the little blue light is on.