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Kenmore Elite 21814 Pet Friendly CrossOver Canister Vacuum - Silver/Gray

Item# 02021814000P | Model# 21814 | Added on January 12, 2014 |
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Description Specifications
Kenmore Elite 21814 Canister Vacuum - Keep the Whole House Clean From carpeted stairs to smooth hardwood floors and the space behind the fridge, the Kenmore Elite 21814 Pet Friendly CrossOver™ Canister Vacuum can take on your weekly floor chores. Stubborn pet hair and piles of dust bunnies are no match for this powerful vacuum. With attachments like the Pet PowerMate and a 2-motor system that creates some serious suction, tackling vacuuming is a breeze. A variable speed control makes switching from plush carpets to hardwood floors hassle-free while the swiveling 8' hose makes it a cinch to suck up cobwebs from the ceiling.

Tackles Pet Hair and DanderThe Pet PowerMate attachment that comes with the Kenmore Elite 21814 Pet Friendly CrossOver™ Canister Vacuum lifts up stubborn pet hair, dander and more from carpeting, furniture and corners with ease.

Breathe Cleaner AirThe True HEPA certified air filter removes almost all allergens and dust from the air, perfect for asthma and allergy sufferers.

Top to Bottom CleaningStair Grip helps keep this canister vacuum upright as you work your way up the stairs while a 8' hose helps you reach cobwebs from ceiling corners. The swivel steering nozzle lets you spot clean with ease.

Multi-Surface CleaningThe crossover handle makes switching from linoleum to hardwood flooring to carpeting super simple. Pick up pet hair and suck up dust without having to bend down to adjust the brush height. The dirt sensor lets you detect dirt being

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This product comes with:
Owner's Manual (1)
WARNING: California Residents - Proposition 65
Ratings & Reviews

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Most Helpful Reviews:

By RoseKL
June 15th, 2016
I Like It - Nice Quality Machine

I have used this vacuum only once, but I am very impressed with it so far. What I like about the Kenmore Elite 21814: 1. The on and off switch is on the handle of the hose. Convenient. No need to walk back to the canister and step on the switch. This is very handy when you need to stop for a minute. 2. The suction control for drapes actually controls the motor speed and power, it does not just open a hole in the hose. 3. Very strong suction. A petite person may have trouble pulling back the wand on full power. 4. The front wheel is of good rubber and the back wheels have good quality rubber tires over the plastic wheels. This is great on wood. 5. The canister has good quality rubber all around to protect walls and furniture. 6. On the belly of the canister is a brush that grips the stairs to hold the canister in place while vacuuming. 7. The Crossover Powermate head has good rubber all around. 8. The brush bristles are made from horse hair and are not plastic. 9. The hose is of good quality and more rubber like and not brittle plastic. 10. The vacuum is a good quality. I do like it. What I think can be improved: 1. The power cord gets warm when using the vacuum. Could be a heavier gauge wire. But a heavier wire will take up more room inside the machine. 2. The dust bag is on the small side. This could be larger. But the motor takes up a lot of the room inside the canister. Sure would not want a smaller motor, so I will accept the smaller bag. 3. The Crossover Powermate head is a bit wobbly, probably due to its weight. The old Powermate heads, too, were wobbly. This is not new, but it would be nice if something could be done to that would not take away the variability and yet have the head a bit more stiff. I read many of the reviews here. I had some concerns after reading them. But many of the problem I believe the owners brought on themselves. Like the one that state the wand is not standing up any longer because the handle release clip broke, and they have to lean against the wall. There is a great storage hook on the wand that goes into a slot on the bottom of the canister after standing it up on its hind legs. The handle release clip was not meant to hold the wand up. This is a very strong hook and slot. Won't break for a long time. And how could Sears make this out of plastic was another complaint. There is a lot of good quality rubber and metal on this vacuum. Yes there is some plastic and time will tell if I have problems too. But so far, this is a very nice and well made vacuum. I do think that everyone should read the Use and Care Guide first and be careful not to force something that you don't know how it works. Look it up first, just to be sure. I hope this helps and I will post again after a few months or if something goes wrong. K

22 found this review helpful
By Loyoyo
April 23rd, 2017
Nice features, horrible quality

Bought this vacuum 2+ years ago because of the handy features, and expected good quality for the high price. It is quite clunky and cumbersome to use and very difficult to push and pull on most carpets. I was willing to live with these drawbacks, because it sucks well, and for the nifty features like the CrossOver function - which makes it easy to switch from bare floor to carpet. The first malfunction was the telescoping wand that telescopes whenever it feel like it. Also, the handle and wand won't stand up, forcing me to lay it down or prop it against something when not in use. Annoying, but still not deal-breaking issues. Today, while cleaning a bare floor, the plastic swivel that attaches the wand to the floor tool broke in several places and detached. SearsParts has a replacement floor tool for $105+shipping, but I'm unwilling to put more money into this poor quality machine. Buyer beware!

39 found this review helpful
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December 22nd
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Don’t buy


The head keeps lifting off the floor! How can you vacuume like that?!? I tried pressing everything possible to bring it all the way down but nothing has been helping. 
Also impossible to operate with one hand which I used to do with my old Kenmore canister vacuume. Returning it.

December 18th via mobile
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Loved it 17 months and now I hate it


I just loved everything about this vacuum for the first 17 months. Then, five months after the 12 month warranty expired, it suddenly stopped as I was vacuuming. The repair shop says the motor needs to be replaced. He said it's the 10th one he's seen in 6 months of this model that has a problem. So disappointed. Now with all of the Sears Repair Centers in my area having closed, I'm left with replacing a motor and hoping that fixes it ($115) and the hose (which is not working either, due to an electrical problem). Or buying a new vacuum. Shocking how short its life was.

December 16th via
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I miss my old one


Pros-It has a lot of suction. I like the "lift off floor brush"- it's very convenient.
Cons- it's heavier than my old Kenmore canister. And that's without storing the Pet Powermate in it. The suction is so strong that using it on high pile carpet is difficult. You can turn down the suction but then how clean is the carpet getting?
I'm sure I'll get used to it, but I miss my old Kenmore canister

December 15th via
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So many wonderful features!


Very maneuverable, excellent cleaning abilities, perfect vacuum for home with hardwood floors and area rugs, great on furniture, too!

December 12th
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Questions & Answers (1) See All
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Dana Overson
Kenmore Elite 21814 Pet Friendly CrossOver Canister Vacuum - Silver/Gray
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January 29th, 2015
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Ron Hawkins
By Ron Hawkins
January 29th, 2015