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Kenmore Elite 21814 Pet Friendly CrossOver Canister Vacuum - Silver/Gray

Item# 02021814000P | Model# 21814 | Added on January 12, 2014 |
Sold by Sears.com
$314.99
$659.99
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Description Specifications
Dirt Sensor Sees the Dirt You Can't See From carpeted stairs to smooth hardwood floors and the space behind the fridge, the Kenmore Elite 21814 Pet Friendly CrossOver™ Canister Vacuum can take on your weekly floor chores. Stubborn pet hair and piles of dust bunnies are no match for this powerful vacuum. With attachments like the Pet PowerMate and a 2-motor system that creates some serious suction, tackling vacuuming is a breeze. A variable speed control makes switching from plush carpets to hardwood floors hassle-free while the swiveling 8' hose makes it a cinch to suck up cobwebs from the ceiling.

Tackles Pet Hair and DanderThe Pet PowerMate attachment that comes with the Kenmore Elite 21814 Pet Friendly CrossOver™ Canister Vacuum lifts up stubborn pet hair, dander and more from carpeting, furniture and corners with ease.

Breathe Cleaner AirThe True HEPA certified air filter removes almost all allergens and dust from the air, perfect for asthma and allergy sufferers.

Top to Bottom CleaningStair Grip helps keep this canister vacuum upright as you work your way up the stairs while a 8' hose helps you reach cobwebs from ceiling corners. The swivel steering nozzle lets you spot clean with ease.

Multi-Surface CleaningThe crossover handle makes switching from linoleum to hardwood flooring to carpeting super simple. Pick up pet hair and suck up dust without having to bend down to adjust the brush height. The dirt sensor lets you detect dirt being picked up while the

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This product comes with:
Owner's Manual (1)
WARNING: California Residents - Proposition 65
Ratings & Reviews

Overall Rating:

Average
(205 Ratings)
  • 5 Stars
    (98)
  • 4 Stars
    (30)
  • 3 Stars
    (15)
  • 2 Stars
    (9)
  • 1 Star
    (53)
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Most Helpful Reviews:

Praise
By CountVacula
June 10th, 2015
The King Kong of vacuum cleaners

This is the King Kong of vacuum cleaners. I have Kirby and Windsor uprights as well as Panasonic, Hoover, Singer, Eureka and Electrolux canisters, along with other modern Kenmores and a variety of vintage Kenmore vacuums. Nothing can touch this for suction and airflow. The CrossOver floor brush at first blush seems like a gimmick but it isn't. It out cleans the traditional Powermates. I can put a normal Powermate from my Progressive on the Elite and it doesn't pull up dog hair like the CrossOver brush does. The greater dept of the brush seems to leverage it into carpet better. And it is supremely quiet. It out cleans even the Kirby and is so much easier to use. Even at full power with the floor brush operating you can carry on a normal conversation over it. The detachable hard floor brush works much better than you would at first suspect and the maneuverability of the swivel neck will spoil you. My initial inclination was to dislike it but it has become a favorite to use. Did I mention that it's quiet? Compared to some high priced German and American made vacuums the Kenmore has superior attachments rather than the little kids toys other brands provide. The hoses are sturdy and don't whip around like the light, springy, cheap hoses on some higher priced machines. Wand connections are nice and solid. The new style fat wands let the motor work in it's sweet spot for suction and airflow. The Contour Brush attachment is clever and oh so useful for high shelves and ceiling fans. The Pet Powermate is the best in the business and far better than any turbo tool. It never bogs on soft upholstery and the bristles don't clog with lint and pet hair like other similar brushes. Kenmores have very large bag chambers and their cloth HEPA Q bag is reasonably priced if you buy the bag of six. Filters are likewise humanely priced. The Germans in particular overcharge for both and their dust bags are tiny. Cons? The surface finish on the lid and CrossOver brush is easy to scratch and scratches can't be polished out. The lid itself seems a little flimsy so be gentle with it. The machine has so much suction it will literally tear a paper C bag, so don't even think of using one. Stick to the cloth HEPA Q bag. The brush roll and belt are more work to access on the CrossOver brush than they are on a conventional Powermate, but no more work than some other higher priced floor brushes such as those from Aerus Lux or Wessel-Werk. It is screwed together better than a normal Powermate so that is the trade off. Did I mention it's quiet? Great vacuum. There is no reason to spend double or triple the price of the Elite just to have a fancy name on your vacuum. None of the more expensive machines will out clean it.

23 found this review helpful
Criticism
By Loyoyo
April 23rd, 2017
Nice features, horrible quality

Bought this vacuum 2+ years ago because of the handy features, and expected good quality for the high price. It is quite clunky and cumbersome to use and very difficult to push and pull on most carpets. I was willing to live with these drawbacks, because it sucks well, and for the nifty features like the CrossOver function - which makes it easy to switch from bare floor to carpet. The first malfunction was the telescoping wand that telescopes whenever it feel like it. Also, the handle and wand won't stand up, forcing me to lay it down or prop it against something when not in use. Annoying, but still not deal-breaking issues. Today, while cleaning a bare floor, the plastic swivel that attaches the wand to the floor tool broke in several places and detached. SearsParts has a replacement floor tool for $105+shipping, but I'm unwilling to put more money into this poor quality machine. Buyer beware!

39 found this review helpful
Reviewers may have received a benefit, like a sweepstakes entry or rewards program points, in exchange for writing a review.
Those benefits were not conditioned on the positive or negative content of the review.
4Dawn

I wish I had found this sooner....

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I have several cats, and two dogs....Pet hair has always been an issue....This vacuum is amazing.....No more cat hair on chairs, couches. The suction control, on and off switch are all in the handle....This vacuum is amazing and I wish I had found it sooner....Strongly recommend to anyone with a pet hair problem!

18 days ago via sears.com
1 of 1 found this review helpful.
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KaraJo
have it

Out of the box I couldn't even use this vacuum

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At this price I expected a new vacuum, not a used and returned item. Lid on the canister wouldn't latch closed, the telescoping extension was missing, items were shoved in the box and packaging was broken in pieces. It was obvious when I opened the box that it had been returned and Sears didn't even inspect the contents before shipping it back out to the next victim. I didn't even get to use it due to missing extension, so I can't speak to it's quality or power.

21 days ago via sears.com
0 of 0 found this review helpful.
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searscom

Overall best vacuum

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I have purchased several vacuums trying to replace my Kenmore that broke. Nothing works as well as the Kenmore with one exception, the hose connection to the canister tends to break and I was unable to get a replacement part for what should be a simple part to obtain. Even so, this machine is so good I bought a new one

29 days ago
0 of 0 found this review helpful.
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searscom

Excellent vacuum

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This is the second vacuum of this model that we have had. The first one is probably more than ten years old and is still working. We moved it to use in the basement and will use the new on on the main floor. No complaints.

February 24th
4 of 4 found this review helpful.
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searscom

Extremely difficult to push

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I have had sears vacuums for many years and have been extremely satisfied. I am sorry I purchased this model . It frequently tips over and is hard to push.

February 8th
0 of 0 found this review helpful.
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Questions & Answers (3) See All
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Dana Overson
Kenmore Elite 21814 Pet Friendly CrossOver Canister Vacuum - Silver/Gray
Sold by Sears.com
January 29th, 2015
Answered in 6 minutes
Ron Hawkins
By Ron Hawkins
January 29th, 2015