Making World Class Coffee is a dream with this machine. There is nothing that compares to fresh brewed coffee from fresh ground beans! We are on our 5th one of these in about 7 years. In 3 of them, the water heater failed and the grinder failed in the other one. They all lasted anywhere from 6 months to 2 years. The 5 year warranty is what makes it a good deal. Only once did I have trouble finding a replacement, but they are now readily available. Hang on to your receipt and warranty book and when it fails take it back to any Sears and swap it for a new one with a new 5 year warranty.

The first one worked great, but after 1.5 years the carafe cracked. You CANNOT purchase a replacement from either Sears or Sears Parts Direct! My wife liked the first one, so we bought a second one, the filter basket door latch broke after 1 month, but the store allowed us to exchange it. Well No.3 is 4 months old, and the hotplate / water heater circuit fried! Great coffee maker when it works but the quality is not up to the standards I associate with the Kenmore name. Bottom line the quality sucks!!!