Making World Class Coffee is a dream with this machine. There is nothing that compares to fresh brewed coffee from fresh ground beans! We are on our 5th one of these in about 7 years. In 3 of them, the water heater failed and the grinder failed in the other one. They all lasted anywhere from 6 months to 2 years. The 5 year warranty is what makes it a good deal. Only once did I have trouble finding a replacement, but they are now readily available. Hang on to your receipt and warranty book and when it fails take it back to any Sears and swap it for a new one with a new 5 year warranty.
The first one worked great, but after 1.5 years the carafe cracked. You CANNOT purchase a replacement from either Sears or Sears Parts Direct! My wife liked the first one, so we bought a second one, the filter basket door latch broke after 1 month, but the store allowed us to exchange it. Well No.3 is 4 months old, and the hotplate / water heater circuit fried! Great coffee maker when it works but the quality is not up to the standards I associate with the Kenmore name. Bottom line the quality sucks!!!
The machine's mechanisms are not what it espoused to be in its literature. It is unreliable in its mechanical functions. It is temperamental when attempting to utilize its options. The machine needs to be recalled.