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Kenmore Elite 27002 20.5 cu. ft. Upright Freezer

Item# 04627002000P | Model# 27002 | Added on September 20, 2014 |
Sold by Sears.com
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Description Specifications
Kenmore Elite 27002 Upright Freezer - No Other Frost-Free Freezer Can Compare The extra-large Kenmore Elite 27002 20.5 cu. ft. White Upright Freezer is the perfect solution for all your frozen goods. This freezer comes with enough space to store over 711 lbs. of all of your summer fruits and vegetables, or your bulk meats and frozen goods. Freeze Fresh™ Technology freezes food at -20° F, colder than other freezer brands, so your food keeps its quality and nutrients. Plus, the convenient frost-free design means you'll never have to manually defrost this upright freezer.

Tons of Room for Food
This spacious 20.5 cu. ft. capacity upright freezer comes with enough space to store over 711 lbs.

Keeps It Cool
Freeze Fresh™ technology keeps food preserved longer and chills everything inside to a frigid -20° F to help lock in freshness and nutrients. The Soft Freeze Zone is the perfect place to store softer frozen goods like ice cream. Even if the power goes out, this freezer will preserve your food for up to 48 hours. Plus, the Express Chill function quickly reduces temperature to -30° F for up to 72 hours, to speed the food preservation process.

Built With You in Mind
The convenient frost-free design eliminates the hassle of manually defrosting the freezer, saving you time and effort. The Adapt-N-Store system and adjustable door bins offer give you more places to store and more options for organizing your frozen favorites. 3 exclusive bright LED clusters help you

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This product is:
Energy Guide Rated
This product comes with:
Owner's Manual (1)Product Warranty
Ratings & Reviews

Overall Rating:

Average
(36 Ratings)
  • 5 Stars
    (21)
  • 4 Stars
    (9)
  • 3 Stars
    (1)
  • 2 Stars
    (0)
  • 1 Star
    (5)
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Most Helpful Reviews:

Praise
By Funcationality
November 10th, 2015
Kenmore Elite 20.5 cu. ft. upright Freezer

I purchased the freezer in January; the freezer began to have water leaking from the bottom. In March I called and had service come to check it out. I was told the drain hose was plugged. They cleared the drain hose. The freezer continued to leak. I then checked the reviews and found this review "Freezer is excellent except the overflow reservoir pan to catch the condensate is too small, at times it overflows. Needs a bigger pan and fan." Today I called Sears One Source service and was told this is a "functionality" of the unit. As the freezer is in the garage this really isn't a problem, but if it was in a finished room.....I would not be happy with the leakage “functionality”.

64 found this review helpful
Criticism
By DanCParker
April 10th, 2015
Worked very well for about 22 hours

Our Kenmore 21 cu. ft. Elite upright freezer was delivered and set up yesterday between 12 pm and 12:30 pm. It is now 12:20 pm the next day and I've already contacted Sears to repair this unit. It cooled down very well and got to -20 degrees fairly quickly, however, as I walked past the freezer about a half hour ago, I noticed the temperature on the door was blank. There was no light on when I opened the door and the unit was not running. After checking the electrical outlet and circuit breaker and plugging in another electrical item in the outlet, the power source was not the problem. Sears said they could have someone out on the 27th of this month (today is the 9th). After a little complaining, the technician should be here on the 13th. You could say I'm not happy with this piece of "equipment" and I'm sure my rant will never make it for others to see.

70 found this review helpful
Reviewers may have received a benefit, like a sweepstakes entry or rewards program points, in exchange for writing a review.
Those benefits were not conditioned on the positive or negative content of the review.
searscom

Great cold, but it has issues

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The food stays perfectly cold. Excellent. But it is loud. You won't want this in any living area. Secondly, it is really hard to pull the door open. The seal is super strong, which is good for a seal, but grandma can't open it. So if you're strong and have garage space, this freezer is for you.

July 13th via bv
1 of 1 found this review helpful.
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Evilegi
have it

Couldn't Live Without It!

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I absolutely LOVE this freezer! All my food says frost free for months and years. There is plenty of storage space for anything and if you need to quick freeze or electricity goes out you never have to worry about the food inside it. I love that it beeps if you accidentally leave the door open (that saved me once).

April 20th via sears.com
6 of 6 found this review helpful.
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searscom

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April 14th via bv
0 of 0 found this review helpful.
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Poisonaero

TERRIBLE!!! Not appliance...the COMPANY!

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WORST CUSTOMER SERVICE E-V-E-R!!!! Ordered this almost FOUR weeks ago! Automated AND physical phone calls all confirmed delivery WOULD be 9/12 by *9pm.* After 9pm, a call to the automated system told me the appliance had been *delivered!!* No updated shipping emails after order was placed. No calls from SEARS. Order was still *processing.* The entire *delivery week day* was set aside to WAIT for this freezer. 9pm came and went. NO FREEZER! MORE CALLS and time expended from my life tracking down this item I paid for when I ordered it!! Calls ALL routed to the Philippines-where-by NO surprise-they had *limited access* to *track* my appliance!!! ABSOLUTELY RIDICULOUS! When I FINALLY reached a warm body [press 1 to make a new order to bypass the system!], I discovered it wasn't even on a truck yet. I live in upstate Maine. Can you believe that this appliance was being shipped for delivery from NH over FIVE HOURS away??? THIS is one of the reasons Sears is losing customers, is slowly fading away, and can't repopulate business. NO ONE AT THE TOP of this corporation can think outside the box to go from catalog only days, to brick and mortar, to online!!!! I'm not being entitled here...the service from beginning to end was absolutely THE WORST. PUT ME IN CHARGE and I could take this company back to the top!! ...and become a millionaire! All the top echelon care about is their pockets, NOT the customer. CUSTOMERS become CLIENTS when the service is there!!! Delivery company was best part of this experience!! I feel for these guys having to deal with Sears. I feel very embarrassed for this company.

September 16th via sears.com
6 of 8 found this review helpful.
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searscom

So far, so good

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My new freezer--one month old-- is off to an excellent start. It was installed and began running and stays consistently on zero. I appreciate having the temperature prominently displayed on the door so that I can see immediately if the freezer is not working properly. The shelves and doors are very conveniently designed. No complaints so far!

September 4th via bv
1 of 1 found this review helpful.
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