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Kenmore Elite 51869 Counter-Depth Side-by-Side Refrigerator w/ Grab-N-Go™ - Black

Item# 04651869000P | Model# 51869 | Added on February 24, 2017 |
Sold by Sears.com
Kenmore Elite 51869 Counter-Depth Side-by-Side Refrigerator w/ Grab-N-Go™ - Black
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Description Specifications
Kenmore Elite 51869 Side-by-Side Refrigerator - Grab-N-Go™ Make sure your fresh and frozen favorites are always available at hand with the Kenmore Elite 51869 Black 21.6 cu. ft. Counter-Depth Grab-N-Go Side-by-Side Refrigerator. This counter-depth refrigerator fits seamlessly into the kitchen with a Grab-N-Go™ door that keeps often-used items organized and within easy reach. The spacious interior features dual crisper drawers and adjustable glass shelves, Multi Air Flow Technology, versatile door storage and bright LED lighting. The freezer frees up shelf space with a space-saving in-door ice making system.

Perfect for Your KitchenThe Kenmore Elite 51869 Black 21.6 cu. ft. Counter-Depth Grab-N-Go Side-by-Side Refrigerator sits nearly flush with the countertop for a sleek, stylish appearance in the kitchen. Plus, the large capacity with space-saving features makes sure you'll be able to fit all your favorite foods.

Easy Access to Your FavoritesThe Grab-N-Go™ door provides quick access to bins on both sides of the door, making it easy to grab items you reach for most frequently.

Filtered Water and Ice at Your FingertipsThis refrigerator features a tall water dispenser design to fill large pitchers, coffee pots and water bottles with ease. A NSF-Certified Filtration System reduces contaminants such as chlorine, lead and mercury for great-tasting water and ice. Plus, the Space Plus In-Door Ice System places the entire ice making and dispensing process in the door to

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This product is:
Energy Guide Rated
This product comes with:
Owner's Manual (1)Product Warranty
Ratings & Reviews

Overall Rating:

Average
(35 Ratings)
  • 5 Stars
    (11)
  • 4 Stars
    (5)
  • 3 Stars
    (2)
  • 2 Stars
    (5)
  • 1 Star
    (12)
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Most Helpful Reviews:

Praise
By St5Medic
February 10th, 2018
Works great

This fridge does what its supposed to do. I like the 'door in door" option, because most of what I use, I just keep in the outer door, and I dont have to let all the cold air out. The depth was perfect for my counters. I wasn't too concerned about the freezer storage space because I have a stand alone freezer in the garage. The only thing I don't like, and I knew this before I bought it, is the Ice/water selector. Most other refrigerators in this price range have multiple buttons to select, but on this one, you have to cycle through to get to which setting you want. Its a small thing, but just something I would have rather changed. Only had this for 3 months, but really have no complaints so far.

34 found this review helpful
Criticism
By Jlandford
September 15th, 2017
No ice

Brand new appliance....ice maker doesn't work. Extremely unhappy with customer service.

52 found this review helpful
Reviewers may have received a benefit, like a sweepstakes entry or rewards program points, in exchange for writing a review.
Those benefits were not conditioned on the positive or negative content of the review.
rk1654

Rust on Freezer door below ice and water dispenser

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After 2 years the door is rusting below the ice and water dispenser. Extended warranty will not do anything about it because it is not under warranty. Can't get ahold of anyone at sears that can help. I think they should fix or replace.

February 4th via sears.com
0 of 0 found this review helpful.
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searscom

Fantastic Fridge!!!!

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The grab n go door is great!!!!
We love this fridge. We had a 29 cubic foot French door fridge before but the organization inside this smaller one makes it feel much bigger. Also the delivery people were very quick and professional.

January 20th via bv
2 of 2 found this review helpful.
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searscom

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January 16th via bv
0 of 0 found this review helpful.
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searscom

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December 30th via bv
0 of 0 found this review helpful.
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GiovannottoFamily

DELIVERED NOT WORKING! SEARS GIVING ME "RUN AROUND" HELP! TERRIBLE!

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We were so excited to purchase this refrigerator! We loved the idea of the  Grab-N-Go door.  We Purchased this fridge July, 2020.  They delivered it to us in  non working order! The ice maker  does not make ice, the main fridge freezes  your food, ruining  anything  you buy.  We immediately called the store and they informed us  they are not able to take it back. I need to call the helpline.  Ok so we call the helpline.

After being on hold for 1.5 hrs I spoke to someone  who was going to send a tech out.  That tech no showed. I called back   and they set up an urgent call. The  tech came out a week later.  They ordered a new ice maker and sensors.  Three weeks later the parts arrive, and  they are not correct.  The sensor does not fit.  They order more parts, they come back out  weeks later  still no working fridge.   They make a total of TEN repair  trips, with random parts still  we don't have a working fridge.

Now here we are well into December and still  NO WORKING FRIDGE.  We are 6 in our family. We have handicapped children, and elderly women. We are not able  to pour milk  most of the time because  it's frozen. Eggs? NO frozen. Fresh veggies? No frozen.  We are forced to buy coolers and ice, just to keep  healthy food for our kids.  It's ruined birthdays, Thanksgiving and now  unless Sears steps in it will ruin  Christmas. We have already had  to throw away over $1800.00 in food! We can't eat out due to the pandemic and we are a high risk family. 

We in good faith purchased this fridge,  and Sears has not acted in good faith to assist us.  The run around treatment we have received has been down right shameful. We just wanted this unit repaired or a new replacement brought. NOTHING. WE HAVE BEEN LEFT IN THE COLD!  No parent should ever have to go through what we have with this. We  are now waiting in their "overflow" for their second "second opinion" (yes  you read this right)  and now visit 11!

December 8th via sears.com
2 of 2 found this review helpful.
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Questions & Answers (2) See All
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Henrietta Tate
Kenmore Elite 51869 Counter-Depth Side-by-Side Refrigerator w/ Grab-N-Go™ - Black
Sold by Sears.com
August 1st, 2020
Saber Kirollos
By Saber Kirollos
October 6th, 2020