Having this mini washer has made it so easy to wash delicates or small loads that can't be washed with large loads. Cleans just as good as the full size washer and I don't feel like delicates are getting thrashed around and ruined. I also feel like I'm conserving water by not running a small load or a single item on the larger washer. The best thing is it can be run at the same time as the larger washer...two birds, one stone! Two months have gone by and I still love it!!!
First delivery person refused to install because dryer hoses were not brand new. Bought new hoses and rescheduled. I cancelled as it was 8:30 pm and they hadn't arrived. I have kids who needed to be put to bed etc. They still showed up. Unfortunately I let them install it. They were not prepared for the water that drained out of hoses when they unhooked them so I gave them a couple of old towels. A couple of days later the laundry room started to stink - they left one of the wet towels behind the washer and we can not get it out. They failed to leave owners manual and detergent dispenser. I spent over 2 hours on the phone with Sears being transferred and cut off. I finally just ordered one from the Searsparts.com. It is on backorder and won't be available for another 2 months. Washer went on sale for less than I paid within 30 days so I submitted form for price protection. Denied because cash back points had be earned. Submitted again. The difference was $170+ tax. Refund received was $161. I have no clue how they came up with the number (I'm an accountant). I would complain but I don't have the time or energy to deal with the incompetence. I have been a faithful Kenmore customer all of my life but never again will I buy an appliance from Sears. Please go bankrupt and save people the pain!
Hard to know where to begin here because the delivery crew was as incompetent as I've ever seen. I also don't make a habit of reviewing products because I never have an issue with the things that I order. First of all, I searched for washers and dryers online for two weeks before I settled on the kenmore elites from sears. Sears had the best price and these washers and dryers looked sharp. When I ordered online the delivery was set for a couple of days later but as soon as I bought the items with a credit card, the delivery was moved to three weeks in advance because one of the items was unavailable at that time. I wish I knew that before I purchased the items. When the Delivery crew finally arrived, they thought that they were just dropping off the items and leaving. I told the man at the door that I ordered the whole package, washer, dryer, pedestals, installation and haul away of the old items. He seemed confused and walked back to the truck. There were three guys in this delivery team. They first came inside to take out the old items. They had a single wench with them and no other tools. I had to loan them my tape measure. They disconnected the washer but couldn't disconnect the dryer as the hose for the natural gas was seized on the back of the dryer. (Don't they often encounter this issue?). So the old dryer was left there and he told me to call a plumber to have them remove the hose. Now they started to bring in the new items. They had a dolly but believe it or not, there was no top strap on the dolly so as the washer and dryer was being rolled up my driveway, one guy had to hold the box from the back as to keep it from falling off the dolly. they unboxed the washer outside and packing material was thrown all over my yard. As the rolled it inside there was no respect for my baseboard heaters or anything else in the pathway of the dolly as they rolled it down the hallway. Then they had to carry the washer and dryer down stairs to the basement and they seemed confused as to how to accomplish this like they've never did this before. they told me that they didn't want to scratch the machines because it was a narrow fit into the basement door and they wanted to just leave the machines in my kitchen. I told them I'll take responsibility for the scratches and just please get them down the stairs. Finally the washer, dryer, and pedestals are down in the basement. Again no respect for my old furnace which happens to be next to where the washer and dryer are to be placed. The machines and the men are bumping into the furnace etc. Once the washed pedestal is laid flat, the men place the washer on top. Now they have no clue how to set this up. The guy tells me he never did this before. How do you send a crew to do an installation which I paid for that is this incompetent? So the washer and the pedestal washer are not setup. As for the dryer, that pedestal is left in the box and the new machine isn't setup. I would continue but I ran out of space.
Very glad I spent the extra $$ on the washing drawer. I have used it several times on items such as: 1-2 pairs men’s pants, new items for a rinse, wash rags etc. Having a large capacity washer, this drawer is a good option.