I was surprised to read so many negative reviews and am concerned about the complaints with the compressor. That aside, we love it. We've had no problems - it's very spacious and has great features. My only complaint is we're having a hard time replacing the water filter. Bought 2 different ones on ****** that were recommended for this model and neither fit. Luckily, ****** let us return both. We have no choice now, but to buy it from Sears.
Paid $3000 sale price for this product 2 years ago. (It replaced a $3000 model that I had approximately 6 years). Noticed it was not cooling only to find that I had lost over $200 in food. Contacted Sears. Had to wait 3 1/2 weeks for them to come to tell me the compressor had gone bad. I now have to wait an additional 3+ weeks to have them replace it and am being charged over $486 for the repair. That is seven weeks without a refrigerator.) I have been a loyal customer who has bought and replaced every top of the line appliance for my home for over 40 years. While the local salespeople are excellent, corporate is robotic (they can only read their policy) and non responsive. I was transferred to a "manager" who refused additional assistance. I DO NOT RECOMMEND THIS PRODUCT or SEARS. I wish I had read the reviews prior to purchasing.
Sears doesn’t honor their warranty and will try to make you pay for the parts that are exclusively listed in the warranty to be “supplied free of charge”. They knowingly kept selling this model after their knew it was made by LG with bad compressors. You’re stupid if you buy this refrigerator. Go check out the facebook page “LG Refrigerators - LIFE IS NOT GOOD” and also the class action lawsuit suing LG for Kenmore refrigerators - law firm is Girard Sharp. Do some research. Sears and Kenmore also block anyone who says anything bad about them on facebook so you can’t even trust their page.... They are cowards.
Purchased this refrigerator in Dec 2015. The original compressor lasted 15 months. Took over three weeks to get repaired--so spoiled food, inconvenience, eating out, buying ice everyday. This first repair's compressor lasted 12 months--again spoiled food, inconvenience, eating out, buying ice everyday. The second repair's compressor lasted 6 months-- again spoiled food, inconvenience, eating out, buying ice everyday. Have now been without a refrigerator for three weeks. Sent a service man last Monday, who did not write on the ticket that I want it replaced (not with the same model, obviously), sent another repair man today, and they did not note that I have a Sears Home Warranty (whole house), so I was going to have to pay for the repair at 100%. Next repairman coming in two days, after I complained I was not waiting another week. Sears Home Warranty Services has given me about 10 different phone numbers to call--it seems the right hand does not know what the left hand is doing. DO NOT BUY AN LG OR SAMSUNG REFRIGERATOR!!
NEVER BUY FROM SEARS! Also never buy anything made by LG! I just dealt with my third incompetent technician. Sears is a joke.
I’ve now been without a refrigerator for three weeks. And it looks like it will be a few more weeks before I have a working frig again.
My five year old $3,000 Kenmore Elite 795-72483 frig compressor went out. Replaced the compressor with a newer version. Now control board is showing a fan error and the upper fan is not running. Latest technician says I need a new fan and a new control board.
The tech would not know how to troubleshoot his way out of a paper bag. As 5 pm approached he started telling me how upset his wife was going to be if he didn’t get home. What a useless pile of dung! Have to bring another tech out due to this *****. Never again!
Stay away from this one.
Middle drawer was always hard to open. Their solution, that’s just the way it is.
Two days ago I learnt on a trip, wife called and said fridge was hot. All food is now trash.
Repair guy said compressor issue and $900 for a new one.
No thanks, bought a new fridge