Although this item was on backorder for over a month, it was worth the wait! I love the extra large capacity. First time ever, that I was able to get all my Thanksgiving dishes and leftovers in ONE refrigerator!
This was delivered on 12/15/15. It was just what I wanted and loved it. But it has not been working for more than 2 weeks. 1st - parts out of stock. 2nd) part installed - did not fix the problem. 3rd) This Refrigerator has tech bulletins but repair does not have the parts, Sear's repair does not care - they just putting the NEXT repair visit in their normal gueue.
I bought a g.e. two years ago, it lasted 6 months, evap. fan went out. I told them to come and get it. Next bought the Ken. Elite, thought that would be better. After four house calls and replaceing the board first, last a day. Next time the ice maker went out. Now waiting for the guy to come back and see what went wrong again. I am pissed. Do not buy. RUN
First, when only 2 years old, the controller board had to be replaced. Now, 8 months later, the compressor dies. The Sears repairman took one look at the refrigerator and said, "This is a bad model. It doesn't matter where you buy it, it breaks down." Two weeks later, we still are waiting for the new compressor to show up. And every 800 number that Sears provides goes to the same call center in the Philippines. Their only purpose is to prevent a customer from ever talking to any American associated with Sears. I can't believe the lies the call center has told me.
Love my new big frig. Room for a lot of items. Great lighting.
Love, love, love this refrigerator! Lots of space for everything. Easy to organize. Big ice tray. My only wish is that it didn't come with the convertible glass shelves that shorten for taller objects beneath them. These convertible shelves take up about an inch of extra space below them, which limits some of what goes beneath them. Overall, a great refrigerator!
We purchased the Kenmore Elite 25 months ago and now an alarm appeared on the display showing the relay that controls the refrigerator defrost cycle was bad. So how much can a little relay cost? $630!! That is because the entire control board must be replaced for a 50 cent relay. My advise is to purchase the 3-year extended warranty. Other than this problem, the refrigerator has been working fine and we have been very pleased with it.