Just got this microwave to replace a 14-year old GE, too soon to tell about long-term performance. The exterior is good looking, perhaps the best looking countertop microwave on the market. Build quality is good, not great, with stainless steel on the front but plastic or painted steel in less visible areas. I really like the handle; our old GE had a button and was super-smooth and reliable, but other ovens I recently tried felt flimsy. The control pad is capacitive-touch glass, which looks really great and should be reliable (the reason we're replacing our GE microwave is that the plastic pressure-sensitive touchpad is cracked and starting to fail). The buttons are well laid out and simple to understand. The LED display is white with a slight blue tinge. The display is super bright, with no option to reduce the brightness; and the light "bleeds" into the surrounding circuit board, giving each segment a little halo, not really noticeable. Unlike the old model 75223 it's replacing, this one has a white interior and is easy to see when the door is open. However, when closed the window is pretty dark (a design choice to make the front appear black), so it's hard to see inside while it's running. The window is a bit smaller than the old model due to a design choice to make the window appear centered between the left cabinet edge and handle. Other improvements: When done cooking, it only beeps once (four short beeps) and then goes silent (the old model continued beeping at regular intervals); and the kitchen timer can run concurrently with the microwave (the old model forced you to choose one or the other). On the subject of the timer, this could use some improvement. There's a clock/timer button, hit once for clock, twice for timer; even though you only set the clock once, but use the timer all the time. Also, when the timer is running, the display falls back to showing the current time, so you can't just look over at the microwave to see how much time is left; and when the timer expires, it only give one short beep which is easy to miss. This oven claims to use inverter technology, a feature previously reserved to Panasonic and some GE models. The main benefit is that if you set the oven to, e.g. 20% power, it doesn't cycle on and off but instead just lowers the power output. I haven't tested this feature. For folks curious as to who makes this oven, the back shows an FCC ID of UHW12060001. A web search leads to Guangdong Galanz. Finally, my one major gripe: Sears doesn't yet sell a trim kit for this model, although the "installation instructions" on the web page bring up an install manual for said kit. The oven is exactly 24-5/8" wide and 13" high, but with the door open it needs another ~1/2" on the left hand side. I haven't found another kit that would fit well. Hopefully Sears will make the correct kit available soon so I can finish installing it.
This will be the third one I've had. The first one lasted about 11 months then quit working. I took it back under warranty and got another one. The second one lasted 3 weeks then would not turn off at the end of the cooking cycle. Took it back again under warranty and got another one. I've only had the third one for about a week and hoping for the best. The only reason I still have this oven is because I keep getting a replacement for free. If this one goes bad I will just get another brand.
Nice looking counter top microwave but very poor quality.
This item has failed and been replaced 2 times in 15 months. The service department at Sears has failed to provide satisfactory work and the 800 warranty number is worked by people with terrible accents that are hard to understand and seem only to be reading track books. All of them are managers wow Sears no wonder you don’t exist anymore. You forgot your roots and lost your way.
This is the second microwave of this type. The 1st one lasted about a year and completely died, arcing out in the case even. This is the second one and it was sent 6/26/2017 and it now too has completely lost all power and stinks like burning wire. Now I am having problems with them even finding my warranty, even though I can through my account. Never have had much dealings with warranty protection plans before, even though we have carried them since our 1st washer/dryer in 1976. This is a pain today since they can pull up ancient history, but not his. Otherwise I have enjoyed using this larger size microwave. May have to replace with one from ******* and be done with it. This is the Kenmore Elite line also, and they have new model numbers, but are they as bad as this one has been. Our original, old fashioned, turn minute dial, lasted from 1981 to around 1994., don't make them like that anymore I guess.