Stove was installed in Nov, 2013. Has been working flawlessly. However, this stove has a "warming drawer" the purpose of which is a bit obscure. There are no real controls for the drawer so we have been using it as a 'storage' drawer like we did with our previous stove. Then it came time to run the self-clean operation. Read the complete cleaning instructions and started the 3 hr clean. After about 2.5 hrs, we were almost driven out by the smoke. Turns out some oven mitts in the warming drawer were smoldering. The manual says nothing about clearing out the warming drawer before cleaning. It DOES say, if you go back and read about the warming drawer, not to put flammable materials in the drawer. Ok, my bad. But to me the drawer is worthless, dangerous and a waste of space and convenience. I can't see a time when I would ever want to use it to "keep food hot" and with no controls, how does one know what temp the food will be. Too cold is unsafe; too hot and it dries out. The drawer will not be used and I think Sears should add some notes to their cleaning instructions. Other than that, we like the stove.
Induction range top is great. Precise control like gas but without the mess. Unfortunately, the convection oven produces such a horrible smell, especially at temperatures> 400 degrees, that the oven isn't useable. The unit is almost three months old and we have used the oven on a regular basis by opening windows, turning on fans, etc. The smell has not diminished at all. Because the house stinks of something similar to burn't plastic for a day afterwards we now find this no longer acceptable. A technician is supposed to come next week. So we'll see...
The stove was delivered on Monday and I just got around to cleaning the top as recommended by manufacturer, I found what looks like scuff marks on the glass surface that will not come off. Sears will not exchange or return the item because I have had it 5 days. I haven't even used it yet.
Still looks new after 3 months of constant use..cooking large meals. Top is sparkling.. Over reviews stated scratches etc.. I slide my pans across the. Top while cooking or frying.. No scratches. I do wash and wipe dry AFTER EVERY USE. I polish once a. Month. If you keep the top dirt free..I see no problems
I loved this stove until 2 months ago. I bought it in October and in April the oven stopped working. I set it to 400 degrees and after an hour, it was only up to 260 degrees. Since I bought the extended warranty, the repair would be made at no charge.
The first tech couldn't even understand what the problem was. The second tech didn't seem to really know what the problem was, so he ordered three separate parts to replace.
One of the parts was on backorder for a month and they didn't know when it would come in, so they authorized a replacement range. I went to the store, ordered the replacement, and waited for the delivery date (May 31).
The night before the delivery, I received a call saying the stove was delayed at the manufacturer. My new delivery date would be June 7. On June 4th, I got another call saying the stove wouldn't arrive until June 21.
I called customer service, but they just blamed the manufacturer. When I wanted the manufacturer's number to see if they really would have a stove for me, they refused to give it to me. I called Sears corporate and was directed to the customer solutions department (not the right name for this place). I eventually talked to a manager in the customer solutions department, and she dismissed the issue and told me I just had to wait. When I wanted to talk to her manager, she said she was a high as it gets. When I said I wanted a refund, and I'll take my business elsewhere, I was told that because I had the stove longer than 30 days, they would only offer an exchange. At this point, my options are either take a stove with fewer features, take a stove that was close, but cost $500 more and doesn't have the **** controls I need (I have eyesight issues), or wait until the Kenmore becomes available. If the Kenmore never comes, I still cannot get a refund, only an exchange.
On the 21st, it will be 2 months without an oven. I am a diabetic, which comes with many diet restrictions. I have to limit fried food; therefore, I bake or roast most of my meals. Being without an oven is more than just an inconvenience, its a health issue.
If it really is a manufacturing issue, then they need to find another manufacturer. Sears' problem with their manufacture shouldn't be the customer's problem.
Do yourself a favor and pass on Sears.
Range is absolutely wonderful. Cuts down the cooking time. We did have to buy some new pots and pans since a lot of ours would not work on an induction range, but it was well worth the price. You can have boiling water in a matter of seconds. We've always bought Kenmore appliances. See no reason to leave the best. Great product.